Computer Hardware Forum

Greetings to all......

This is an odd one, it all started (i think) after uninstalling and
reinstalling McAfee 6.0. Now when I try to sync my ipaq i get a dialog box
from Outlook (that's what it says in the title bar) with this message -

"Synchronization cannot be started because you are not able to log on to the
network and access information. Restart your desktop computer and syncronize
again."

Did that, and even tried MSAsync 3.8 and then reinstalling 3.7.1. At this
point I'm out of ideas, anyone else got any?

thanks!

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On Sat, 26 Mar 2005 15:30:14 -0600, "jm" <jimATstupiddogDOTnet> wrote:

>Greetings to all......
>
>This is an odd one, it all started (i think) after uninstalling and
>reinstalling McAfee 6.0. Now when I try to sync my ipaq i get a dialog box
>from Outlook (that's what it says in the title bar) with this message -
>
>"Synchronization cannot be started because you are not able to log on to th
e
>network and access information. Restart your desktop computer and syncroniz
e
>again."
>
>Did that, and even tried MSAsync 3.8 and then reinstalling 3.7.1. At this
>point I'm out of ideas, anyone else got any?

Can you try disabling McAfee 6.0? Is this just the AntiVirus product,
or the security suite? It's possible that McAfee is blocking the
scripts necessary for ActiveSync to communicate with Outlook to
synchronize the information, or something similar to that.

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

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Rob,

Thanks for replying....

Not only have I disabled McAfee (security suite), but I've also uninstalled
it and cleaned the registry. The only other thing that's occured on the PC
in question was the installation of a Resco product, which installed without
problems. However the wcesmgr.log file has a related entry (it's the first
item in the excerpt below) along with some suspicious Outlook entries -

<log contents removed>

2005-03-26 16:38:42 00000C70 - WARNING: Object type 'Picture Viewer' is not
installed on the desktop
2005-03-26 16:38:44 00000AFC - ERROR: Initialization of SSP 'Microsoft
Outlook' failed. Error: 0x8018000B.
2005-03-26 16:38:44 00000AFC - ERROR: Unable to start SSP 'Microsoft
Outlook'. Error code: 0x8018000B
2005-03-26 16:38:46 00000AFC - ERROR: Initialization of SSP 'Microsoft
Outlook' failed. Error: 0x80140010.
2005-03-26 16:38:46 00000AFC - ERROR: Unable to start SSP 'Microsoft
Outlook'. Error code: 0x80140010
2005-03-26 16:38:46 00000AFC - **** Synchronization engine started

<log contents removed>



"Rob Borek [MS MVP]" <r_borek@hotmail.com> wrote in message
news:u51c41pf4nfr90phueucpd9kel02ma7elp@4ax.com...
> On Sat, 26 Mar 2005 15:30:14 -0600, "jm" <jimATstupiddogDOTnet> wrote:
> 
>
> Can you try disabling McAfee 6.0? Is this just the AntiVirus product,
> or the security suite? It's possible that McAfee is blocking the
> scripts necessary for ActiveSync to communicate with Outlook to
> synchronize the information, or something similar to that.
>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

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Here's some info I forgot to add before.... I'm using OL2003, and I also
checked the MS KB. I found a couple of articles that are near to the problem
I'm having but not exact. Unfortunately I can't determine what events
occured prior to this problem.

thanks again!

"Rob Borek [MS MVP]" <r_borek@hotmail.com> wrote in message
news:u51c41pf4nfr90phueucpd9kel02ma7elp@4ax.com...
> On Sat, 26 Mar 2005 15:30:14 -0600, "jm" <jimATstupiddogDOTnet> wrote:
> 
>
> Can you try disabling McAfee 6.0? Is this just the AntiVirus product,
> or the security suite? It's possible that McAfee is blocking the
> scripts necessary for ActiveSync to communicate with Outlook to
> synchronize the information, or something similar to that.
>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

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On Sat, 26 Mar 2005 21:44:10 -0600, "jm" <jimATstupiddogDOTnet> wrote:

>Here's some info I forgot to add before.... I'm using OL2003, and I also
>checked the MS KB. I found a couple of articles that are near to the proble
m
>I'm having but not exact. Unfortunately I can't determine what events
>occured prior to this problem.
>
>thanks again!

Looking at the log file, can you try running Help -> Detect and Repair
in Outlook, and then reinstall ActiveSync and see if it helps.

--
Rob Borek
Microsoft MVP - Mobile Devices
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

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Woohoo! That fixed it, I wish I could determine the cause and never do that
again!

Thank you very much!

FYI to all.... i left both boxes unchecked in the detect and repair dialg,
the process worked w/o any problems.

"Rob Borek [MS MVP]" <r_borek@hotmail.com> wrote in message
news:kaoc41p50esg53g6jn1enamc3jb7dai7ef@4ax.com...
> On Sat, 26 Mar 2005 21:44:10 -0600, "jm" <jimATstupiddogDOTnet> wrote:
> 
>
> Looking at the log file, can you try running Help -> Detect and Repair
> in Outlook, and then reinstall ActiveSync and see if it helps.
>
> --
> Rob Borek
> Microsoft MVP - Mobile Devices
> Want *ONE ON ONE* support? http://www.pocketpcone2one.com
> Please place all replies into the newsgroup so that others can benefit.

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