 Re: HP Officejet 7310 Driver and Software Issues
Please see the reply I received from HP Support in the Uk about this.
"Dear Reg,
Thank you for contacting HP Total Care.
I understand that you are experiencing DEP (Data Execution Protection)
error in "svchost.exe" when you are using HP PSC 2710 All-in-One after
installing SP2. I regret for the inconvenience caused.
This error occurs because Microsoft Windows XP SP2 uses the Data
Execution Prevention (DEP) feature to help prevent damage from viruses
and from other security threats.
DEP works alone or with compatible microprocessors to mark some memory
locations as non-executable." If a program tries to run code from a
protected location, DEP closes the program and notifies you, whether
the
code is malicious or not.
HP and Microsoft are working on the issues arising after installing
SP2
and soon HP would be releasing Update patch to resolve the issue.
In the mean time, as a work around you can disable WIA(Windows Image
Acquisition) service.
Perform these steps to disable WIA (Windows Image Acquisition)
service:
1. Click Start->Control Panel.
2. Select and Double Click Administrative Tools.
3. Double Click Services.
4. From the Services Window, Locate and Double Click Windows
Image Acquisition (WIA).
5. From the Windows Image Acquisition (WIA) properties, select
Startup type under General Tab and select Disabled from the
drop down list.
6. Click Apply and OK to save the changes.
7. Restart the Computer.
If the issue persists, Please follow the steps below:
If your computer is set to apply DEP to all programs and services, the
DEP error message will have a Change Settings button. If an update to
the program is not available, follow these steps to add an exception
for
the program from the DEP error message:
1. When you receive the error message that is mentioned in the
"Symptoms" section, click Change Settings.
2. Click to select the check box next to the program, and then click
Apply.
3. When you are prompted to restart your computer, click OK two times,
and then restart your system.
You can also add an exception for the program by using System
Properties
in Control Panel. To do this, follow these steps:1. Click Start, click
Run, type sysdm.cpl, and then click OK.
2. Click the Advanced tab, click Performance, and then click Settings.
3. In Performance Options, click the Data Execution Prevention tab,
and
then click Add.
4. In the Open dialog box, locate and then click the program.
5. Click Open, click Apply, and then click OK. When you are prompted
to
restart your computer, click OK.
I hope this inforamtion helps. If you need further assistance, please
reply to this message and we will be happy to assist you further.
Sincerely,
John
HP Total Care"
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