Computer Hardware Forum

Guys,

I am having the weirdest problem. More than likely, it's something I am
missing, I just don't know what. I just recently upgraded our Exchange 2000
server to 2003 and, coincidentally, got me an SMT 5600 smartphone. I can get
the smartphone to sync up with the server without a problem, so server
ActiveSync seems to be functioning properly. However, I don't ever get the
option to set up "Always-up-to-date" notifications.

I've watched all the webcasts I could find and have followed all the
instructions I could gather, however it all seems to break down at the point
where, upon server sync, the smartphone says "Aha! Your server suppports
AUTD, why don't you set up your SMS SMTP settings". In my case, I never see
that dialog box and there is no option in Mobile Schedule to sync "As new
messages arrive".

What am I doing wrong? Where should I look?

Report this post to a moderator

[  Post Follow-up to this message ]

Did you check the Exchange 2003 Mobile Settings (somewhere in the MMC
snap-in).  There is a place to enable AUTD, OMA etc. for user access.  That
may be it.

"Dimitri Glazkov" <dimitri.glazkov@gmail.com> wrote in message
news:%23Pod1wKzEHA.1396@tk2msftngp13.phx.gbl...
> Guys,
>
> I am having the weirdest problem. More than likely, it's something I am
> missing, I just don't know what. I just recently upgraded our Exchange
> 2000 server to 2003 and, coincidentally, got me an SMT 5600 smartphone. I
> can get the smartphone to sync up with the server without a problem, so
> server ActiveSync seems to be functioning properly. However, I don't ever
> get the option to set up "Always-up-to-date" notifications.
>
> I've watched all the webcasts I could find and have followed all the
> instructions I could gather, however it all seems to break down at the
> point where, upon server sync, the smartphone says "Aha! Your server
> suppports AUTD, why don't you set up your SMS SMTP settings". In my case,
> I never see that dialog box and there is no option in Mobile Schedule to
> sync "As new messages arrive".
>
> What am I doing wrong? Where should I look?
>

Report this post to a moderator

[  Post Follow-up to this message ]

Yes, those are all checked:

Enable user-initiatied sync -- checked.
Enable up-to-date notifications - checked.
Enable notification s to user specified SMTP addresses -- checked.

Enable OMA -- checked.
Enable unsupported devices -- checked.

:DG<


"AlexN" <alex@aci.on.ca> wrote in message
news:%234JKywLzEHA.3488@TK2MSFTNGP10.phx.gbl...
> Did you check the Exchange 2003 Mobile Settings (somewhere in the MMC
> snap-in).  There is a place to enable AUTD, OMA etc. for user access.
> That may be it.
>
> "Dimitri Glazkov" <dimitri.glazkov@gmail.com> wrote in message
> news:%23Pod1wKzEHA.1396@tk2msftngp13.phx.gbl... 
>
>

Report this post to a moderator

[  Post Follow-up to this message ]

There is another one at the Snap In "ActiveDirectory Users & Computers"
On the "Properties Page" of your Account is a Tab called "Exchange
Features".

The Settings there Override the Settings in the Exchange System Manager.
Check, if there is anything "unenabled"

HTH

Regards
Oliver

"Dimitri Glazkov" <dimitri.glazkov@gmail.com> schrieb im Newsbeitrag
news:uCNhsMMzEHA.3488@TK2MSFTNGP10.phx.gbl...
> Yes, those are all checked:
>
> Enable user-initiatied sync -- checked.
> Enable up-to-date notifications - checked.
> Enable notification s to user specified SMTP addresses -- checked.
>
> Enable OMA -- checked.
> Enable unsupported devices -- checked.
>
> :DG<
>
>
> "AlexN" <alex@aci.on.ca> wrote in message
> news:%234JKywLzEHA.3488@TK2MSFTNGP10.phx.gbl... 
I[vbcol=seagreen] 
ever[vbcol=seagreen] 
case,[vbcol=seagreen] 
to[vbcol=seagreen] 
>
>

Report this post to a moderator

[  Post Follow-up to this message ]

Nope, all enabled.

Outlook Mobile Access -- enabled.
User Initiated Synchronization -- enabled.
Up-to-date Notifications -- enabled.

Thanks for the suggestions guys -- maybe the next one will finally nail it!
:)

I wonder if there is a way to check whether Exchange server properly
advertises the AUTD availability to the smartphone.

I donwloaded two tools: "AUTD Troubleshooter" and "AUTD Bindings Cleanup
Tool":

The troubleshooter would never get past attempting to retrieving the list of
carriers. From what I could see (using Reflector -- it's an ASP.NET site),
it is not building the ADSI path to the Carriers container correctly.

The cleanup tool bombs with "Object reference not set to an instance of an
object." error.

Could this be a voodoo curse maybe?

:DG<

"Oliver Branies" <obranies@hotmail.com> wrote in message
news:exwoFXMzEHA.2040@tk2msftngp13.phx.gbl...
> There is another one at the Snap In "ActiveDirectory Users & Computers"
> On the "Properties Page" of your Account is a Tab called "Exchange
> Features".
>
> The Settings there Override the Settings in the Exchange System Manager.
> Check, if there is anything "unenabled"
>
> HTH
>
> Regards
> Oliver
>
> "Dimitri Glazkov" <dimitri.glazkov@gmail.com> schrieb im Newsbeitrag
> news:uCNhsMMzEHA.3488@TK2MSFTNGP10.phx.gbl... 
> I 
> ever 
> case, 
> to 
>
>

Report this post to a moderator

[  Post Follow-up to this message ]

Hey DG,

Just to confirm, do you see the option "When new items arrive" under your
Mobile Sync Schedule via the menus below (cuz I do)?

Start -> ActiveSync -> Menu -> Options -> Mobile Schedule

On my SMT5600 when I select "When new items arrive" I was prompted that I
must enter a "Text Message Address" then it automatically pulled up the
Server Setting's Connections page where I enter the Text Message Address in
the format 9165551212@mobile.att.net.  Then I did a manual sync, which
updated my server with the new notification address and now my AUTD works
great!

This is the menu where you enter the "Text Message Address" for
notifications:

Start -> ActiveSync -> Menu -> Options -> Server Settings -> Connection

If you're still having trouble, check out MS article KB822176.

Good luck!

- Sean in Sacramento, CA


"Dimitri Glazkov" <dimitri.glazkov@gmail.com> wrote in message
news:useLOUNzEHA.748@TK2MSFTNGP14.phx.gbl...
> Nope, all enabled.
>
> Outlook Mobile Access -- enabled.
> User Initiated Synchronization -- enabled.
> Up-to-date Notifications -- enabled.
>
> Thanks for the suggestions guys -- maybe the next one will finally nail
> it! :)
>
> I wonder if there is a way to check whether Exchange server properly
> advertises the AUTD availability to the smartphone.
>
> I donwloaded two tools: "AUTD Troubleshooter" and "AUTD Bindings Cleanup
> Tool":
>
> The troubleshooter would never get past attempting to retrieving the list
> of carriers. From what I could see (using Reflector -- it's an ASP.NET
> site), it is not building the ADSI path to the Carriers container
> correctly.
>
> The cleanup tool bombs with "Object reference not set to an instance of an
> object." error.
>
> Could this be a voodoo curse maybe?
>
> :DG<
>
> "Oliver Branies" <obranies@hotmail.com> wrote in message
> news:exwoFXMzEHA.2040@tk2msftngp13.phx.gbl... 
>
>

Report this post to a moderator

[  Post Follow-up to this message ]

Sean, I don't see that option. The only ones that I have are:

Manually
Every 5 minutes
Every 10 minutes
Every 15 minutes
Every 30 minutes
Every 60 minutes
Every 2 hours
Every 4 hours

What I was wondering if maybe this option is added only if the server
somehow "advertises" AUTD support.

:DG<

"Sean" <srm@peijobs.com> wrote in message
news:ewAO19NzEHA.2788@TK2MSFTNGP15.phx.gbl...
> Hey DG,
>
> Just to confirm, do you see the option "When new items arrive" under your
> Mobile Sync Schedule via the menus below (cuz I do)?
>
>  Start -> ActiveSync -> Menu -> Options -> Mobile Schedule
>
> On my SMT5600 when I select "When new items arrive" I was prompted that I
> must enter a "Text Message Address" then it automatically pulled up the
> Server Setting's Connections page where I enter the Text Message Address
> in the format 9165551212@mobile.att.net.  Then I did a manual sync, which
> updated my server with the new notification address and now my AUTD works
> great!
>
> This is the menu where you enter the "Text Message Address" for
> notifications:
>
>  Start -> ActiveSync -> Menu -> Options -> Server Settings -> Connection
>
> If you're still having trouble, check out MS article KB822176.
>
> Good luck!
>
> - Sean in Sacramento, CA
>
>
> "Dimitri Glazkov" <dimitri.glazkov@gmail.com> wrote in message
> news:useLOUNzEHA.748@TK2MSFTNGP14.phx.gbl... 
>
>

Report this post to a moderator

[  Post Follow-up to this message ]

Dimitri

Have you tried
http://support.microsoft.com/defaul...kb;en-us;841995

If you turn ActiveSync Logging on within Exchange you should see events
being generated and Exchange sending the SMS message to your device.  Our
issue was that these SMS messages weren't being generated.  Once we applied
the hotfix SMS messages were then being send to the phone.

Hope that helps!

Richard



"Dimitri Glazkov" <dimitri.glazkov@gmail.com> wrote in message
news:%2366WWSOzEHA.3028@TK2MSFTNGP10.phx.gbl...
> Sean, I don't see that option. The only ones that I have are:
>
> Manually
> Every 5 minutes
> Every 10 minutes
> Every 15 minutes
> Every 30 minutes
> Every 60 minutes
> Every 2 hours
> Every 4 hours
>
> What I was wondering if maybe this option is added only if the server
> somehow "advertises" AUTD support.
>
> :DG<
>
> "Sean" <srm@peijobs.com> wrote in message
> news:ewAO19NzEHA.2788@TK2MSFTNGP15.phx.gbl... 
>
>

Report this post to a moderator

[  Post Follow-up to this message ]

Hi Dimitri,

Please verify that you don't have anything blocking "verbs" like an ISA
server.

Best regards,
--
Daniel Borkeby
This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"RDC" <RDC@here.com> wrote in message
news:e7a%239URzEHA.4004@tk2msftngp13.phx.gbl...
> Dimitri
>
> Have you tried
> http://support.microsoft.com/defaul...kb;en-us;841995
>
> If you turn ActiveSync Logging on within Exchange you should see events
> being generated and Exchange sending the SMS message to your device.  Our
> issue was that these SMS messages weren't being generated.  Once we
> applied the hotfix SMS messages were then being send to the phone.
>
> Hope that helps!
>
> Richard
>
>
>
> "Dimitri Glazkov" <dimitri.glazkov@gmail.com> wrote in message
> news:%2366WWSOzEHA.3028@TK2MSFTNGP10.phx.gbl... 
>
>

Report this post to a moderator

[  Post Follow-up to this message ]

There is a document at
http://www.microsoft.com/downloads/...&displaylang=en
which describes how to setup Exchange ActiveSync with ISA Server. Step 8
details how to configure the PassOPTIONSToPublishedServer registry entry.
Without this enabled, the client will never know that the server is capable
of doing AUTD.

Best regards,
Christian Törnqvist

This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"Daniel Borkeby [MSFT]" <dborkeby@online.microsoft.com> wrote in message
news:Otz0JeVzEHA.3588@TK2MSFTNGP14.phx.gbl...
> Hi Dimitri,
>
> Please verify that you don't have anything blocking "verbs" like an ISA
> server.
>
> Best regards,
> --
> Daniel Borkeby
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> Please do not send email directly to this alias. This alias is for
> newsgroup
> purposes only.
>
> "RDC" <RDC@here.com> wrote in message
> news:e7a%239URzEHA.4004@tk2msftngp13.phx.gbl... 
>
>

Report this post to a moderator

[  Post Follow-up to this message ]