Dell Computers - Why is it so hard to do business with Dell

Author

Why is it so hard to do business with Dell

Art Vandolay

2005-02-20, 11:45 pm

Last Wednesday I ordered a Dell system through their online ordering system.
The system came to around $2400. During the checkout process I supplied my MC
number. Dell asks if there is a daily limit on the card. Of course, everyone
has a daily limit. Mine was $1500.

Assuming they asked what the limit was I simply figured they would break the
amount up and make two separate withdrawls. Yhey claim they don't access the
funds until they ship your PC. Apparently this is not true as within 3 hours I
received an email advisin me that the credit card comapny rejected
authorization.

I called the bank the next morning and was told Dell attempted to withdraw the
full amount. The failed authorization put my order on hold. So I called the
800 number listed in the email and told there was no problem with busting up
the amounts and doing two separate transactions. The fellow even told me how
much he was withdrawing at that moment and the balance the next day.

After waiting until Saturday and seeing no change in order status and no
activity in my bank account I called Dell to see what the problem was.

I was passed around to at least three people. None of them seemed to
understand what my problem was or how it could be rectified. Finally I got
ahold of one lady who understood, said there was no problem however she needed
to transfer me to another person. After 30 minutes of being on hold I
cancelled my order.

I then received an email from Dell asking me to reconsider and sine I was such
an esteemed customer they would provide me with a $90 coupon to use if I
reordered. They asured me this problem would be rectified if I reordered.

And so I did. ANd the same problem has occurred. I've tried all day to
straighten this simple matter out and no one at Dell has the intelligence to
handle this simple transaction.

Dell is a hi-tech company building hi-tech computers but can not handle a
lo-tech transaction? LOL!

The customer service I have received from Dell over the past few days is the
worst I have ever encountered. It's almost laughable. So screw Dell. I've
just cancelled the second order and tomorrow I'll head down to the store, buy a
case, a power supply a motherboard and all the extras and build my own.

I'll probably be better off anyway.

zippitydudu

2005-02-21, 1:45 am

Consider yourself lucky. I had an order get into a weird status and it took
me over 20 hours on the phone speaking to I don't know how many people in
various depts. only to be told nobody could fix the problem because nobody
had access to all of the information. Seems it required a conference call
between 2-3 people in various depts. to get it cleared. Your situation
seems like a scenario they should deal with many times a day. Sounds like
sheer incompetence on their part.

"Art Vandolay" <av@linuxmail.org> wrote in message
news:avdSd.40802$W16.34677@trndny07...
> Last Wednesday I ordered a Dell system through their online ordering
system.
> The system came to around $2400. During the checkout process I supplied
my MC
> number. Dell asks if there is a daily limit on the card. Of course,
everyone
> has a daily limit. Mine was $1500.
>
> Assuming they asked what the limit was I simply figured they would break
the
> amount up and make two separate withdrawls. Yhey claim they don't access
the
> funds until they ship your PC. Apparently this is not true as within 3
hours I
> received an email advisin me that the credit card comapny rejected
> authorization.
>
> I called the bank the next morning and was told Dell attempted to withdraw
the
> full amount. The failed authorization put my order on hold. So I called
the
> 800 number listed in the email and told there was no problem with busting
up
> the amounts and doing two separate transactions. The fellow even told me
how
> much he was withdrawing at that moment and the balance the next day.
>
> After waiting until Saturday and seeing no change in order status and no
> activity in my bank account I called Dell to see what the problem was.
>
> I was passed around to at least three people. None of them seemed to
> understand what my problem was or how it could be rectified. Finally I
got
> ahold of one lady who understood, said there was no problem however she
needed
> to transfer me to another person. After 30 minutes of being on hold I
> cancelled my order.
>
> I then received an email from Dell asking me to reconsider and sine I was
such
> an esteemed customer they would provide me with a $90 coupon to use if I
> reordered. They asured me this problem would be rectified if I reordered.
>
> And so I did. ANd the same problem has occurred. I've tried all day to
> straighten this simple matter out and no one at Dell has the intelligence
to
> handle this simple transaction.
>
> Dell is a hi-tech company building hi-tech computers but can not handle a
> lo-tech transaction? LOL!
>
> The customer service I have received from Dell over the past few days is
the
> worst I have ever encountered. It's almost laughable. So screw Dell.
I've
> just cancelled the second order and tomorrow I'll head down to the store,
buy a
> case, a power supply a motherboard and all the extras and build my own.
>
> I'll probably be better off anyway.
>
>

BigJim

2005-02-21, 1:45 am

I know people who charge automobiles on their cards, it is your fault for
having the limit.

"Art Vandolay" <av@linuxmail.org> wrote in message
news:avdSd.40802$W16.34677@trndny07...
> Last Wednesday I ordered a Dell system through their online ordering
> system.
> The system came to around $2400. During the checkout process I supplied
> my MC
> number. Dell asks if there is a daily limit on the card. Of course,
> everyone
> has a daily limit. Mine was $1500.
>
> Assuming they asked what the limit was I simply figured they would break
> the
> amount up and make two separate withdrawls. Yhey claim they don't access
> the
> funds until they ship your PC. Apparently this is not true as within 3
> hours I
> received an email advisin me that the credit card comapny rejected
> authorization.
>
> I called the bank the next morning and was told Dell attempted to withdraw
> the
> full amount. The failed authorization put my order on hold. So I called
> the
> 800 number listed in the email and told there was no problem with busting
> up
> the amounts and doing two separate transactions. The fellow even told me
> how
> much he was withdrawing at that moment and the balance the next day.
>
> After waiting until Saturday and seeing no change in order status and no
> activity in my bank account I called Dell to see what the problem was.
>
> I was passed around to at least three people. None of them seemed to
> understand what my problem was or how it could be rectified. Finally I
> got
> ahold of one lady who understood, said there was no problem however she
> needed
> to transfer me to another person. After 30 minutes of being on hold I
> cancelled my order.
>
> I then received an email from Dell asking me to reconsider and sine I was
> such
> an esteemed customer they would provide me with a $90 coupon to use if I
> reordered. They asured me this problem would be rectified if I reordered.
>
> And so I did. ANd the same problem has occurred. I've tried all day to
> straighten this simple matter out and no one at Dell has the intelligence
> to
> handle this simple transaction.
>
> Dell is a hi-tech company building hi-tech computers but can not handle a
> lo-tech transaction? LOL!
>
> The customer service I have received from Dell over the past few days is
> the
> worst I have ever encountered. It's almost laughable. So screw Dell.
> I've
> just cancelled the second order and tomorrow I'll head down to the store,
> buy a
> case, a power supply a motherboard and all the extras and build my own.
>
> I'll probably be better off anyway.
>
>

Jerry Park

2005-02-21, 5:45 am

BigJim wrote:

>I know people who charge automobiles on their cards, it is your fault for
>having the limit.
>
>
Note also that requesting authorization for payment is not the same as
charging the account.

>"Art Vandolay" <av@linuxmail.org> wrote in message
>news:avdSd.40802$W16.34677@trndny07...
>
>
>
>
>
>

Giovanni Azua

2005-02-21, 5:45 am

Hi Vandolay,

Last month I ordered a Precision 670 worth over $5000USD and because
of their mistake (they added an additional 20'' FP for free) they
put my order on-hold for more than one moth with my card already
charged from the first day. I had been through their customer
no-care madness for a month with my order cancelled and restarted
3 times!

DELL sales department sucks, DELL Customer no-care sucks even more,
and Technical support which is the best of the three I made a call the
other day and the technical person told me on the phone "Dear Giovanni
I can not give you an answer right now, do you know Google? please open
Google type your question and you will get lot of answers ... " really
insane!

> an esteemed customer they would provide me with a $90 coupon to
>
The $90 coupon was nice, you could easily end up getting your PC for
free given they would (and they ussually do) repeat the same mistake
many times.

Regards,
Giovanni

WSZsr

2005-02-21, 5:45 am

I have never heard of a daily limit on a Master Card. I have no daily
limits on any of the cards I hold.

Regards,

Jerry Seinfeld.

"Art Vandolay" <av@linuxmail.org> wrote in message
news:avdSd.40802$W16.34677@trndny07...
> Last Wednesday I ordered a Dell system through their online ordering
> system.
> The system came to around $2400. During the checkout process I supplied
> my MC
> number. Dell asks if there is a daily limit on the card. Of course,
> everyone
> has a daily limit. Mine was $1500.

Keith

2005-02-21, 5:45 am

Regardless of the CC limit, Dell sucks at customer service. I ordered an
Axim from them about 6 months ago. The unit arrived with no sync cable.
After 2 weeks of phone calls, I finally gave up and sent the thing back.
"WSZsr" <nospam@hotmail.com> wrote in message
news:9KiSd.54951$iC4.12510@newssvr30.news.prodigy.com...
>I have never heard of a daily limit on a Master Card. I have no daily
>limits on any of the cards I hold.
>
> Regards,
>
> Jerry Seinfeld.
>
> "Art Vandolay" <av@linuxmail.org> wrote in message
> news:avdSd.40802$W16.34677@trndny07...
>
>

Bea Xxxx

2005-02-21, 8:45 am

Reading these posts of what Dell can get away with really sickens me and
makes me so grateful I learned my lesson "before" purchasing. What is
worse about this is that Consumer Reports gives Dell great marks on
every facit including "Customer Service" or it seems with Dell it should
be "Customer DISservice".

I wrote to Consumer Reports about their report on Dell and how it was
misleading to people like myself trying to learn about companies. I
requested they do a recheck on Dell and write a new report giving us the
"real" truth about what is going on with Customer Service at Dell.
Maybe if some of you will take your anger and put it in some emails to
Consumer Reports or others who oversee these industries, we can at least
put out a notice to Dell that we aren't just sitting back allowing them
to get away with this type of Customer "Abuse". And yes, to me, it is
customer abuse to put people through this who entrust their hard earned
dollars to you.

Also, there is an old saying that for each "one" person who complains
there are 100 others who feel the same but stay silent. If this is
true, after all the negative posts against Dell I have been reading in
just 2 days, there are THOUSANDS of people who are very angry at Dell!
Dell needs to get its act together!

To whatever a "Delbot" is, I gather you are still "pro-Dell" if you
don't want us to be so upset with Dell, why don't YOU write to Dell and
tell them to look in to their ridiculous "no-Customer Service". I would
love to be able to buy that Dell computer but not from this type of
company. Thank you for your help in this matter.

Bea

Tom J

2005-02-21, 4:45 pm

"Bea Xxxx" <bsmp59@webtv.net> wrote in message
news:22526-4219F0A6-329@storefull-3258.bay.webtv.net...
> Reading these posts of what Dell can get away with really sickens me
> and
> makes me so grateful I learned my lesson "before" purchasing. What
> is
> worse about this is that Consumer Reports gives Dell great marks on
> every facit including "Customer Service" or it seems with Dell it
> should
> be "Customer DISservice".

If you let the post to this newsgroup sway you, more than Consumer
Reports, in what and where you buy computer supplies and equipment,
you are going to be making even bigger mistakes. Just go to any
non-moderated newsgroup dedicated to any service or product and you
see the newsgroup inundated with negative post. For every unhappy Dell
customer, there are 99 happy customers. You don't get to be #1 by
having every customer unhappy with you and your product.

The person that started this thread for example, would not have a
problem with Dell if he had his ducks in a row before he placed the
order. He knew his credit was not good enough to make such an
expensive purchase and he tried to make it anyway. Now he faults Dell
for his limited credit. If in fact the credit card company would OK
the total amount of the purchase, a single call to the credit card
company in advance of making the purchase would have gotten an OK for
a single specified charge.

I bought my 1st Dell over 4 years ago and my last Dell last November
and I have had no problems doing business with Dell, the same as the
majority of Dell's customers.

Tom J

Giovanni Azua

2005-02-21, 4:45 pm

> I bought my 1st Dell over 4 years ago and my last Dell last November
> and I have had no problems doing business with Dell, the same as the
> majority of Dell's customers.
>
Could you please point to the survey web site where the majority
of Dell's customers express their complete satisfaction?

Notan

2005-02-21, 4:45 pm

Giovanni Azua wrote:
>
> Could you please point to the survey web site where the majority
> of Dell's customers express their complete satisfaction?

Could you please point to the survey web site where the majority
of Dell's customers express their complete dissatisfaction?

Notan

Giovanni Azua

2005-02-21, 4:45 pm

> Could you please point to the survey web site where the majority
> of Dell's customers express their complete dissatisfaction?
>
http://www.resellerratings.com/seller1867.html

Be careful while posting on it, as you may be found to
be a covered DELL employee ... aren't you?

Regards,
Giovanni

Linebacker

2005-02-21, 4:45 pm

In article <I6fSd.8621$0v5.3300@fe07.lga>, zipitydudu@zipitydada.com says...
>
>
>Consider yourself lucky. I had an order get into a weird status and it took
>me over 20 hours on the phone speaking to I don't know how many people in
>various depts. only to be told nobody could fix the problem because nobody
>had access to all of the information. Seems it required a conference call
>between 2-3 people in various depts. to get it cleared. Your situation
>seems like a scenario they should deal with many times a day. Sounds like
>sheer incompetence on their part.
>

Yes, same problem, no one knows anything. You are transferred from one person
to the other. If their CS reps have to deviate from their prepared
scripts....it's a major glitch.

Well so much for their hi-tech online ordering system. As I previosuly stated
when submitting the order and utilizing a bank or debit card they
specifically ask if there is a daily limit on the account. Why certainly,
everyone has a daily limit. One would assume they ask this in order to split
the purchase price up and submit more than one withdrawl.

Apparently it is supposed to be done but the option isn't working. After
several hours and emails trying to straighten this matter out I got ahold of a
young lady this morning who straighted the entire matter out in less than a
minute and deducted 1/3 this morning and a 1/3 the next two days.

I explained the problem came from their online ordering. She advised me several
people had encountered this problem and apparently the option didn't work when
ordering. As you say, this probably happens to everyone who uses online
ordering. Yet they want you to contact the bank and straighen the matter out.
My bank won't raise limits over the phone you have to go to the branch and wait
to see a CS rep and that usually takes an hour or more. I wasn't about to do
it.

Seems Dell is creating much extra work and frustration for nothing.

Really it was quite a laughable situation over a very simple matter.

Tom J

2005-02-21, 4:45 pm

"Giovanni Azua" <bravegag@hotmail.com> wrote in message
news:37udr7F5iqfkrU1@individual.net...
> Could you please point to the survey web site where the majority
> of Dell's customers express their complete satisfaction?

You said you had Consumer's report.

No one seems to have "Complete Satisfaction" with anything they buy
anymore and I never said they did. My left shoe feels fine but the
right shoe is a little tight - that type of thing.

Tom J

Linebacker

2005-02-21, 4:45 pm

In article <D-edncbpBPIOD4TfRVn-qA@comcast.com>, woody10277@hotmail.com says...
>
>
>I know people who charge automobiles on their cards, it is your fault for
>having the limit.
>

Hey moron, I have excellent credit and thousands in the bank. The bank set the
default limit when I opened the account. I very rarelyt use the debit card,
this is only maybe the 20th time in over a year with this bank.

I don't use credit cards, ever. I pay cash and haven't had to use a credit
card in over 15 years. It was a debit card. Do you understand the difference?

The default limit is placed in order to protect one from theft and limit
liability. Since the money is in the account there was no problem on my end.

Obviously you do not understand the option Dell provides on it's online
ordering. Turns out it's there for exactly the reason I stated, but apparently
it does not work. Go figure. Some hi-tech company. LOL!

Now go out and charge a meal at Burger King on your card and STFU.

Linebacker

2005-02-21, 4:45 pm

In article <37tqhuF53r32gU1@individual.net>, bravegag@hotmail.com says...
>
>
>Hi Vandolay,
>
>Last month I ordered a Precision 670 worth over $5000USD and because
>of their mistake (they added an additional 20'' FP for free) they
>put my order on-hold for more than one moth with my card already
>charged from the first day. I had been through their customer
>no-care madness for a month with my order cancelled and restarted
>3 times!
>
>DELL sales department sucks, DELL Customer no-care sucks even more,
>and Technical support which is the best of the three I made a call the
>other day and the technical person told me on the phone "Dear Giovanni
>I can not give you an answer right now, do you know Google? please open
>Google type your question and you will get lot of answers ... " really
>insane!
>
>The $90 coupon was nice, you could easily end up getting your PC for
>free given they would (and they ussually do) repeat the same mistake
>many times.
>
>Regards,
>Giovanni
>
>

They pffered me another coupon for $75 which I accepted. What a bunch of
morons. Terrible customer service

Linebacker

2005-02-21, 4:45 pm

In article <9KiSd.54951$iC4.12510@newssvr30.news.prodigy.com>,
nospam@hotmail.com says...
>
>
>I have never heard of a daily limit on a Master Card. I have no daily
>limits on any of the cards I hold.
>
>Regards,
>
>Jerry Seinfeld.
>
>"Art Vandolay" <av@linuxmail.org> wrote in message
>news:avdSd.40802$W16.34677@trndny07...
>
>

BWAHAHA you have a limit! It's just higher then mine. Giddy-uP!

Linebacker

2005-02-21, 4:45 pm

In article <22526-4219F0A6-329@storefull-3258.bay.webtv.net>, bsmp59@webtv.net
says...
>
>
>Reading these posts of what Dell can get away with really sickens me and
>makes me so grateful I learned my lesson "before" purchasing. What is
>worse about this is that Consumer Reports gives Dell great marks on
>every facit including "Customer Service" or it seems with Dell it should
>be "Customer DISservice".
>
>I wrote to Consumer Reports about their report on Dell and how it was
>misleading to people like myself trying to learn about companies. I
>requested they do a recheck on Dell and write a new report giving us the
>"real" truth about what is going on with Customer Service at Dell.
>Maybe if some of you will take your anger and put it in some emails to
>Consumer Reports or others who oversee these industries, we can at least
>put out a notice to Dell that we aren't just sitting back allowing them
>to get away with this type of Customer "Abuse". And yes, to me, it is
>customer abuse to put people through this who entrust their hard earned
>dollars to you.
>
>Also, there is an old saying that for each "one" person who complains
>there are 100 others who feel the same but stay silent. If this is
>true, after all the negative posts against Dell I have been reading in
>just 2 days, there are THOUSANDS of people who are very angry at Dell!
>Dell needs to get its act together!
>
>To whatever a "Delbot" is, I gather you are still "pro-Dell" if you
>don't want us to be so upset with Dell, why don't YOU write to Dell and
>tell them to look in to their ridiculous "no-Customer Service". I would
>love to be able to buy that Dell computer but not from this type of
>company. Thank you for your help in this matter.
>
>Bea
>

This oweuld be my thord Dell system I currently have a five year old XPST700r
which the only problem I have had is two bad modems and two hard drives that
expired prematurely. They replaced the items under warranty.

I have written a letter to Mr. Dell regarding his poor customer service. I'm
sure he's heard it all before and my letter will just be thrown in the pile.

Notan

2005-02-21, 4:45 pm

Linebacker wrote:
>
> <snip>
>
> This oweuld be my thord Dell system I currently have a five year old XPST700r
> which the only problem I have had is two bad modems and two hard drives that
> expired prematurely. They replaced the items under warranty.
>
> I have written a letter to Mr. Dell regarding his poor customer service. I'm
> sure he's heard it all before and my letter will just be thrown in the pile.

If customer sevice is so bad, why is this your "thord" system?

Notan

Linebacker

2005-02-21, 4:45 pm

In article <F3nSd.2775$Ba3.903@newsread2.news.atl.earthlink.net>,
tomj_ga@despammed.com says...
>
>
>
>"Bea Xxxx" <bsmp59@webtv.net> wrote in message
>news:22526-4219F0A6-329@storefull-3258.bay.webtv.net...
>
>If you let the post to this newsgroup sway you, more than Consumer
>Reports, in what and where you buy computer supplies and equipment,
>you are going to be making even bigger mistakes. Just go to any
>non-moderated newsgroup dedicated to any service or product and you
>see the newsgroup inundated with negative post. For every unhappy Dell
>customer, there are 99 happy customers. You don't get to be #1 by
>having every customer unhappy with you and your product.
>
>The person that started this thread for example, would not have a
>problem with Dell if he had his ducks in a row before he placed the
>order. He knew his credit was not good enough to make such an
>expensive purchase and he tried to make it anyway. Now he faults Dell
>for his limited credit. If in fact the credit card company would OK
>the total amount of the purchase, a single call to the credit card
>company in advance of making the purchase would have gotten an OK for
>a single specified charge.
>
>I bought my 1st Dell over 4 years ago and my last Dell last November
>and I have had no problems doing business with Dell, the same as the
>majority of Dell's customers.
>
>Tom J
>
>

Not had my ducks in a row before ordering? LOL Pal? The fact is Dell gives you
the option of picking the daily limit for the reason I outlined. Was told this
morning it does not function properly and they are encountering this problem
with many people. It;s not a matter of one not having good credit, it's a
matter of a faulty ordering system.

I did not use a credit card moron, I do not use them. Period! although I have
excellent credit I used a bank debit card where the money comes directly out of
my account. Do you understand the difference?

The account has a daily limit set to protect from fraud and it's right where I
want it and could be lower for all I care. I was well aware of that limit.
Since dell inquires about the limit at the time of the order and amount their
option was offered so they could do just as I stated, break the purchase price
up into separate withdrawls.

within one minute the matter was straighened out when I got lucky and found
someone at Dell who knwew what the hell they were doing. The deducted a portion
of the sale from my account i seconds, the remainder tomorrow.

ROFLMAO at people who surmise and don't know the facts Thanks for the laughs
tommie

Linebacker

2005-02-21, 4:45 pm

In article <37udr7F5iqfkrU1@individual.net>, bravegag@hotmail.com says...
>
>
>Could you please point to the survey web site where the majority
>of Dell's customers express their complete satisfaction?
>
>
>

It's all in his mind!

Bea Xxxx

2005-02-21, 4:45 pm

>I bought my 1st Dell over 4 years ago and my
> last Dell last November and I have had no
> problems doing business with Dell, the same
> as the majority of Dell's customers.
>Tom J

For your information, Sir, I am not so stupid as to base my purchasing
decisions on discussion group input. I also doubt that you can speak for
the "majority" of Dell's customers. I spent the entire day researching
comments about Dell and this is how I came to my conclusion.

I wonder how you will handle it when your turn comes up and Dell treats
you like crap with their Customer Service. You may be someone who can
handle a lot of his own computer problems and have no need to hassle
with their "no-customer service" but some of us unfortunately have to
depend on these people for help. Have a nice day.

Bea

Linebacker

2005-02-21, 4:45 pm

In article <421A0327.A19EFD62@ddress.com>, notan@ddress.com says...
>
>
>Giovanni Azua wrote:
>
>Could you please point to the survey web site where the majority
>of Dell's customers express their complete dissatisfaction?
>
>Notan

All I know is their customer service is poor and no one has the knowledge or
authority to handle anything. You simply have to work you're way up the chain
until you find someone.

The little ejits who sit at the desk and work off a prepared script are not in
any position to deviate or offer help or resolution. It's not their fault,
they jsut do what they are told to do.

Linebacker

2005-02-21, 4:45 pm

In article <37uekgF5ime3nU1@individual.net>, bravegag@hotmail.com says...
>
>
>http://www.resellerratings.com/seller1867.html
>
>Be careful while posting on it, as you may be found to
>be a covered DELL employee ... aren't you?
>
>Regards,
>Giovanni
>
>

employers are starting to fire employees who post about the company on the net
big time!

But what the hey, if you're about to quit your job, have at it! LOL!

Linebacker

2005-02-21, 4:45 pm

In article <421A0B11.B9ADE16A@ddress.com>, notan@ddress.com says...
>
>
>Linebacker wrote:
XPST700r[vbcol=seagreen]
>
>If customer sevice is so bad, why is this your "thord" system?
>
>Notan

Ahhh someone gave me the first one, the second I bougt had two bad modems and
wore out three or four hard drives in a three year period, it was under
warranty.

I said their customer service sucks and it does. It's a fact.

Thanks for pointing out my little typo very impressive

Linebacker

2005-02-21, 4:45 pm

In article <18484-421A0966-160@storefull-3254.bay.webtv.net>, bsmp59@webtv.net
says...
>
>
>
>For your information, Sir, I am not so stupid as to base my purchasing
>decisions on discussion group input. I also doubt that you can speak for
>the "majority" of Dell's customers. I spent the entire day researching
>comments about Dell and this is how I came to my conclusion.
>
>I wonder how you will handle it when your turn comes up and Dell treats
>you like crap with their Customer Service. You may be someone who can
>handle a lot of his own computer problems and have no need to hassle
>with their "no-customer service" but some of us unfortunately have to
>depend on these people for help. Have a nice day.
>
>Bea
>

Always one who knows it all and speaks for everyone. LOL!

To be fair the PC's are pretty good, overpriced, but I have had no great
problems with the PC's themselves. Frankly I should have jsut taken my own
advice and gone out and bought the parts and threw one together today.

All of these companies, Compaq, HP, Gateway all have problems of this nature.

However, trying to clear up a small problem which orignates on their end and is
a very simple task to accomplish...and one in which they encounter daily I am
sure......why one encounters so much difficulty is beyond me.

Good luck in your selection of a new pc Bea

S.Lewis

2005-02-21, 4:45 pm

"Tom J" <tomj_ga@despammed.com> wrote in message
news:HMnSd.2842$Ba3.1623@newsread2.news.atl.earthlink.net...
>
> "Giovanni Azua" <bravegag@hotmail.com> wrote in message
> news:37udr7F5iqfkrU1@individual.net...
>
> You said you had Consumer's report.
>
> No one seems to have "Complete Satisfaction" with anything they buy
> anymore and I never said they did. My left shoe feels fine but the right
> shoe is a little tight - that type of thing.
>
> Tom J
>

What I find odd is that for the folks who claim to have had problems (and
I'm sure most have), they don't want to read of anyone who's had good luck
with their Dell systems or even support.

Therefore, most anyone with a positive experience gets labeled a
_____________ (used to be 'shill', but now is 'dellbot'). How stupid.

The extremes of the discussion aren't worth reading and should probably be
dismissed altogether: those who think Dell can do no wrong (and I've been
in the group for over 4 years and don't know of many like that), OR those
who think that Dell can't or won't do anything at all correct (those mostly
being trolls).

Fact is, there are people having problems with Dell support and that has
been known and heavily discussed in this ng as those problems have
substantially increased. One would have to be an idiot not to recognize that
reality. On the other hand, folks with an axe to grind, who troll, or
who've some part in creating their own bad experience don't want help in
here, but rather only want to argue, whine, or just lash out at this group
of Dell owners and users.

This group continues to be one of the most active OEM clone groups I
monitor, and consistently provides some of the best information on Dell (and
other) systems available. It's with that in mind that I'll continue to
defend the regular long-time posters in this group (who've helped dozens if
not hundreds of users) against mindless twits shooting their mouths off -
wherever possible.

I'm here to learn and to help, especially now that Dell and other OEM PC
mfrs. support efforts seem to be genuinely lacking from what people have
been accustomed to in years past.

Stew

Linebacker

2005-02-21, 4:45 pm

In article <IMjSd.15306$2w2.470@fe06.lga>, KeithPritchard223@directus.net
says...
>
>
>Regardless of the CC limit, Dell sucks at customer service. I ordered an
>Axim from them about 6 months ago. The unit arrived with no sync cable.
>After 2 weeks of phone calls, I finally gave up and sent the thing back.
>"WSZsr" <nospam@hotmail.com> wrote in message
>news:9KiSd.54951$iC4.12510@newssvr30.news.prodigy.com...

The second one I bought five years ago lasted about 30 days before it plonked.
I forgot about this happening until I read your post. I called Dell they did
replace the unit, but the one I received was a refurbished unit, had a
few greasy finger prints inside all over the place and looked to be what was
some sawdust and a chip of wood about 1/4 of inch in diameter. I sent that one
back too and two months order reordered.

>
>

Linebacker

2005-02-21, 4:45 pm

In article <HMnSd.2842$Ba3.1623@newsread2.news.atl.earthlink.net>,
tomj_ga@despammed.com says...
>
>
>
>"Giovanni Azua" <bravegag@hotmail.com> wrote in message
>news:37udr7F5iqfkrU1@individual.net...
>
>You said you had Consumer's report.
>
>No one seems to have "Complete Satisfaction" with anything they buy
>anymore and I never said they did. My left shoe feels fine but the
>right shoe is a little tight - that type of thing.
>
>Tom J
>
>

Can you tell me the difference between a debit card and a credit card tommie?
Please? I don't use credit cards not for 15 years..... LOL!

Linebacker

2005-02-21, 4:45 pm

In article <qaoSd.8818$u87.5855@bignews6.bellsouth.net>,
stew1960@cover.bellsouth.net says...
>
>
>
>"Tom J" <tomj_ga@despammed.com> wrote in message
>news:HMnSd.2842$Ba3.1623@newsread2.news.atl.earthlink.net...
>
>
>What I find odd is that for the folks who claim to have had problems (and
>I'm sure most have), they don't want to read of anyone who's had good luck
>with their Dell systems or even support.
>
>Therefore, most anyone with a positive experience gets labeled a
>_____________ (used to be 'shill', but now is 'dellbot'). How stupid.
>
>The extremes of the discussion aren't worth reading and should probably be
>dismissed altogether: those who think Dell can do no wrong (and I've been
>in the group for over 4 years and don't know of many like that), OR those
>who think that Dell can't or won't do anything at all correct (those mostly
>being trolls).
>
>Fact is, there are people having problems with Dell support and that has
>been known and heavily discussed in this ng as those problems have
>substantially increased. One would have to be an idiot not to recognize that
>reality. On the other hand, folks with an axe to grind, who troll, or
>who've some part in creating their own bad experience don't want help in
>here, but rather only want to argue, whine, or just lash out at this group
>of Dell owners and users.
>
>This group continues to be one of the most active OEM clone groups I
>monitor, and consistently provides some of the best information on Dell (and
>other) systems available. It's with that in mind that I'll continue to
>defend the regular long-time posters in this group (who've helped dozens if
>not hundreds of users) against mindless twits shooting their mouths off -
>wherever possible.
>
>I'm here to learn and to help, especially now that Dell and other OEM PC
>mfrs. support efforts seem to be genuinely lacking from what people have
>been accustomed to in years past.
>
>
>Stew
>
>

Gee I never said that at all. What I said was the customer service sucks. And
it does. It took four days, several emails and calls to clear up a very simple
matter that a lady who was helpful and knowlegeable this morning cleared up in
60 seconds and acknowledged there was a problem with their online ordering. The
problem was never on my end.

Now why couldn't I have access to such a person with the ability to straighten
out this relatively small petty matter more readily instead of the 10 or 12
people who simply didn't know?

Mine is not an extremist complaint it is a fair complaint. Had a customer in
my industry told me of such a minute problem I would readily explore the
situation and do something to correct it.

S.Lewis

2005-02-21, 4:45 pm

Wasn't referring to you specifically, bud. There's nothing worse than being
ping-ponged around between reps after enduring an automated phone menu and
wait.

Stew

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:WioSd.76516$QS5.62858@trndny06...
> In article <qaoSd.8818$u87.5855@bignews6.bellsouth.net>,
> stew1960@cover.bellsouth.net says...
>
> Gee I never said that at all. What I said was the customer service sucks.
> And
> it does. It took four days, several emails and calls to clear up a very
> simple
> matter that a lady who was helpful and knowlegeable this morning cleared
> up in
> 60 seconds and acknowledged there was a problem with their online
> ordering. The
> problem was never on my end.
>
> Now why couldn't I have access to such a person with the ability to
> straighten
> out this relatively small petty matter more readily instead of the 10 or
> 12
> people who simply didn't know?
>
> Mine is not an extremist complaint it is a fair complaint. Had a customer
> in
> my industry told me of such a minute problem I would readily explore the
> situation and do something to correct it.
>
>
>
>
>
>

Linebacker

2005-02-21, 4:45 pm

In article <PjoSd.9360$hd6.4146@bignews1.bellsouth.net>,
stew1960@cover.bellsouth.net says...
>
>
>
>
>
>
>Wasn't referring to you specifically, bud. There's nothing worse than being
>ping-ponged around between reps after enduring an automated phone menu and
>wait.
>
>
>Stew

No truer words ever spoken. However, I was dealing in what was a cash
transaction not a credit transaction. My ultimate goal was to get them to
retrieve the cash out of the account and get my order moving. Something which
they seemed unable to do until I finally got ahold of someone who said no
problem.

The thing is I ordered on Thursday became so frustrated canceled that order.
Then got an email asking me to reorder and offering me a coupon to use on a
reorder, they claimed the problem was cleared up. It occured again.

The problem is a glitch in their online ordering system which I had been trying
to point out. Evidently several people have had the same complaint and the
problem with their online ordering was acknowledged.

>
>
>
>
>
>"Linebacker" <linebacker@nolinuxmail.org> wrote in message
>news:WioSd.76516$QS5.62858@trndny06...
>
>

Keith

2005-02-21, 4:45 pm

Another Dellbot has joined the klan!
"Notan" <notan@ddress.com> wrote in message
news:421A0327.A19EFD62@ddress.com...
> Giovanni Azua wrote:
>
> Could you please point to the survey web site where the majority
> of Dell's customers express their complete dissatisfaction?
>
> Notan

Paul Schilter

2005-02-21, 4:45 pm

Linebacker,
Why not use a credit card? I purchase most everything with mine, pay it
off at the end of the month and receive a 1% payback. Not only does it
give me 1% back, it has more protection against fraud then a debit card.
Paul

Linebacker wrote:
> In article <F3nSd.2775$Ba3.903@newsread2.news.atl.earthlink.net>,
> tomj_ga@despammed.com says...
>
>
>
> Not had my ducks in a row before ordering? LOL Pal? The fact is Dell gives you
> the option of picking the daily limit for the reason I outlined. Was told this
> morning it does not function properly and they are encountering this problem
> with many people. It;s not a matter of one not having good credit, it's a
> matter of a faulty ordering system.
>
> I did not use a credit card moron, I do not use them. Period! although I have
> excellent credit I used a bank debit card where the money comes directly out of
> my account. Do you understand the difference?
>
> The account has a daily limit set to protect from fraud and it's right where I
> want it and could be lower for all I care. I was well aware of that limit.
> Since dell inquires about the limit at the time of the order and amount their
> option was offered so they could do just as I stated, break the purchase price
> up into separate withdrawls.
>
> within one minute the matter was straighened out when I got lucky and found
> someone at Dell who knwew what the hell they were doing. The deducted a portion
> of the sale from my account i seconds, the remainder tomorrow.
>
> ROFLMAO at people who surmise and don't know the facts Thanks for the laughs
> tommie
>

S.Lewis

2005-02-21, 4:45 pm

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:VDoSd.60116$8a6.58072@trndny09...
> In article <PjoSd.9360$hd6.4146@bignews1.bellsouth.net>,
> stew1960@cover.bellsouth.net says...
>
>
> No truer words ever spoken. However, I was dealing in what was a cash
> transaction not a credit transaction. My ultimate goal was to get them to
> retrieve the cash out of the account and get my order moving. Something
> which
> they seemed unable to do until I finally got ahold of someone who said no
> problem.
>
> The thing is I ordered on Thursday became so frustrated canceled that
> order.
> Then got an email asking me to reorder and offering me a coupon to use on
> a
> reorder, they claimed the problem was cleared up. It occured again.
>
> The problem is a glitch in their online ordering system which I had been
> trying
> to point out. Evidently several people have had the same complaint and
> the
> problem with their online ordering was acknowledged.
>

I've not used a debit card in transactions like this. In fact, the poor
results here (to me) are why I prefer to use a CC instead so that a) the
cash isn't pulled and I have no recourse but to deal with the hassle, and b)
you've got some protections via your CC issuer to debate the charges and get
the proper credit to your account.

CC invoice comes in and I just pay it off.

E-checks will also cause the occasional problem, and one is stuck hoping
that the rep. will know what the heck he/she is doing to get it properly
pushed through.

A CC purchase keeps it simple and allows the buyer more protection, imo.

You've certainly got a gripe. While I've not had this experience with Dell,
I've gone through it with a software vendor and retailer, and it was a
hellish nightmare.

Stew

Skidmore

2005-02-21, 4:45 pm

Hey Notan

Pretty impressive for a retard to catch a spelling error!
"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:i6oSd.76466$QS5.33413@trndny06...
> In article <421A0B11.B9ADE16A@ddress.com>, notan@ddress.com says...
> XPST700r
>
>
> Ahhh someone gave me the first one, the second I bougt had two bad modems
> and
> wore out three or four hard drives in a three year period, it was under
> warranty.
>
> I said their customer service sucks and it does. It's a fact.
>
>
> Thanks for pointing out my little typo very impressive
>
>

Linebacker

2005-02-21, 4:45 pm

In article <SEoSd.9467$hd6.7787@bignews1.bellsouth.net>,
stew1960@cover.bellsouth.net says...
>

>
>
>I've not used a debit card in transactions like this. In fact, the poor
>results here (to me) are why I prefer to use a CC instead so that a) the
>cash isn't pulled and I have no recourse but to deal with the hassle, and b)
>you've got some protections via your CC issuer to debate the charges and get
>the proper credit to your account.
>
>CC invoice comes in and I just pay it off.
>
>E-checks will also cause the occasional problem, and one is stuck hoping
>that the rep. will know what the heck he/she is doing to get it properly
>pushed through.
>
>A CC purchase keeps it simple and allows the buyer more protection, imo.
>
>You've certainly got a gripe. While I've not had this experience with Dell,
>I've gone through it with a software vendor and retailer, and it was a
>hellish nightmare.
>
>
>Stew
>
>

In essence the transaction does go through MasterCard but in turn is pulled out
of my account immediately. So any problems I do have some recourse although I
acknowldge probably "diminished".

It seemed a rather trivial problem to me and one probalby encountered by many
people. However when a Dell rep told me it was rejected because I didn't have
the funds in the account that rather angered me as I knew that was not the
case. Especially when I paid cash for the last systems. She simply didn't
know how to handle the problem and wanted nothing to do with it.

Fortunately I reached the correct person this morning who was probably no more
then a CS rep who recognized the problem from other buyers and rectified it
immediately and who acknowleged the problem was a glitch in their online
ordering where they specifically inquire about daily limits on credit or debit
cards and the ammount it is set at. Apparently this is so they may break the
withdrawls into smaller increments and withdraw over a couple days to avoid
this type of problem.

Linebacker

2005-02-21, 4:45 pm

In article <TsadnUaPF7FEioffRVn-ug@giganews.com>, paulschilter@comcast.dot.net
says...
>
>
>Linebacker,
> Why not use a credit card? I purchase most everything with mine, pay
it
>off at the end of the month and receive a 1% payback. Not only does it
>give me 1% back, it has more protection against fraud then a debit card.
>Paul
>
>

Don't use credit cards. Never really used them much anyway. Gave the last one
up 15 years ago and that one was American Express. I think if you totaled
up all the things I bought on credit cards in a 10 year period, wouldn't
hit 5K minus the use of it on business trips which my then employer reimbursed
immediately.

I've been on a strictly cash basis since then. The debit card is protected
against fraud as well. I've seen to many people become a slave to the monthly
interest payments always paying the minimum and nevr getting ahead.

However it's a great thing the bank gives you back 1% on thos exhorbitant
interest rates they charge they don't give me much more interest than that on
my savings account for the past couple of years.

BigJIm

2005-02-21, 4:45 pm

no credit card means bad credit that is why people don't use them.
You sound like a person who blames everyone else for your short comings.
A real pain in the XXX.
"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:GNnSd.28391$ya6.21351@trndny01...
>
>
> In article <D-edncbpBPIOD4TfRVn-qA@comcast.com>, woody10277@hotmail.com
> says...
>
>
>
> Hey moron, I have excellent credit and thousands in the bank. The bank
> set the
> default limit when I opened the account. I very rarelyt use the debit
> card,
> this is only maybe the 20th time in over a year with this bank.
>
>
> I don't use credit cards, ever. I pay cash and haven't had to use a
> credit
> card in over 15 years. It was a debit card. Do you understand the
> difference?
>
> The default limit is placed in order to protect one from theft and limit
> liability. Since the money is in the account there was no problem on my
> end.
>
> Obviously you do not understand the option Dell provides on it's online
> ordering. Turns out it's there for exactly the reason I stated, but
> apparently
> it does not work. Go figure. Some hi-tech company. LOL!
>
>
> Now go out and charge a meal at Burger King on your card and STFU.
>
>

Notan

2005-02-21, 4:45 pm

Linebacker wrote:
>
> In article <421A0B11.B9ADE16A@ddress.com>, notan@ddress.com says...
> XPST700r
>
> Ahhh someone gave me the first one, the second I bougt had two bad modems and
> wore out three or four hard drives in a three year period, it was under
> warranty.
>
> I said their customer service sucks and it does. It's a fact.
>
> Thanks for pointing out my little typo very impressive

Unless they're using inferior parts, there's nothing they can do for
failures, other than replace them. And, according to you, that's
exactly what they did. Nothing wrong, there.

As far as "their customer service sucks," exactly which aspect are
you referring to?

You're welcome, on the typo! <g>

Notan

Linebacker

2005-02-21, 4:45 pm

In article <_uydnUtuJukKuYffRVn-jg@comcast.com>, Jim10277@hotmail.com says...
>
>
>no credit card means bad credit that is why people don't use them.
>You sound like a person who blames everyone else for your short comings.
>A real pain in the XXX.

Up yours assclown. The problem was acknowledged and wwas within Dell's online
ordering system A debit card sale is a cash sale.

Not that I owe you an ecplanation yet:

As for my credit histoy it's excellent. I own my own home, outright. I've
never really been dependent on credit cards in my life and have been fortunate
not to. Yeah long ago I had a Visa card, an account with a furniture, store an
AMEX Card and a Montgomery Wards card, a sears card... never carried a large
balance on any of them and most no balance although I had high credit limits.

I simply chose a path long ago in which I decided if I couldn't pay for it then
I didn't need it. Haven't even had a car payment since 1988. Because I chose
this path and due to some other fortunate events I was able to purchase my home
outright. So your theory no credit card means bad credit is out the window
moron.

I alluded to interest rates to another poster. Let's see three or four years
ago I was receiving approx $225 a month in interest on my savings acocunts,
today it's down to about $25 to 27 a month even though I have a far larger
balance. I simply do not believe in paying high interest rates to CC companies
even though one might pay the balance off each month.

LOL! Speaking of pains in the XXX I bet you've had a lot of probings and
speak with experience on the topic of pains in the XXX

No go back to your job as an unitelligent Dell CS rep and keeo your mouth shut

Notan

2005-02-21, 4:45 pm

Keith wrote:
>
> Another Dellbot has joined the klan!

I've acknowledged a number a Dell's shortcomings in
various threads.

If countering an absurd question with another absurd
question makes me a Dellbot, so be it.

Notan

Linebacker

2005-02-21, 4:45 pm

In article <421A28F1.562FBF91@ddress.com>, notan@ddress.com says...
>
>
>Linebacker wrote:
that[vbcol=seagreen]
I'm[vbcol=seagreen]
pile.[vbcol=seagreen]
and[vbcol=seagreen]
>
>Unless they're using inferior parts, there's nothing they can do for
>failures, other than replace them. And, according to you, that's
>exactly what they did. Nothing wrong, there.
>
>As far as "their customer service sucks," exactly which aspect are
>you referring to?
>
>You're welcome, on the typo! <g>
>
>Notan

All ready went into their customer service describing the intial problem.
Any phone numbers given usually resulted in a vocie mail system in which one
trods through endlessly and never has the opportunity to speak with a live
human being.

Further, when you do speak with someone, you are transferred several times
to other people and put on hold countless times only to repeat the problem over
and over to someone who can not understand it or is in no position to recitify
the problem

This morning I happened to luckily reach a person on the phone who rectified
the problem within a minute. It was a very small problem that could have bene
easily corrected.. why four days to reach a random person who could handle the
problem. Any CS rep in the sales department should have handled it as well.

After all I was essentially paying cash for a system that won't be built or
shipped for at least three weeks according to their schedule. what more can a
vendor ask then to hav e a customer pay cash in advance?

As for their tech help, I found it very lacking with the occasional problems I
have had with their systems and found I can with time and a little research
usually fix the problem myself. I don't even consider calling them unless I
have exhauseted all options.

Notan

2005-02-21, 4:45 pm

Linebacker wrote:
>
> In article ?421A28F1.562FBF91@ddress.com?, notan@ddress.com says...
> ?
> ?
> ?Linebacker wrote:
> ??
> ?? In article ?421A0B11.B9ADE16A@ddress.com?, notan@ddress.com says...
> ?? ?
> ?? ?
> ?? ?Linebacker wrote:
> ?? ??
> ?? ?? ?snip?
> ?? ??
> ?? ?? This oweuld be my thord Dell system I currently have a five year old
> ?? XPST700r
> ?? ?? which the only problem I have had is two bad modems and two hard drives
> that
> ?? ?? expired prematurely. They replaced the items under warranty.
> ?? ??
> ?? ?? I have written a letter to Mr. Dell regarding his poor customer service.
> I'm
> ?? ?? sure he's heard it all before and my letter will just be thrown in the
> pile.
> ?? ?
> ?? ?If customer sevice is so bad, why is this your "thord" system?
> ?? ?
> ?? ?Notan
> ??
> ?? Ahhh someone gave me the first one, the second I bougt had two bad modems
> and
> ?? wore out three or four hard drives in a three year period, it was under
> ?? warranty.
> ??
> ?? I said their customer service sucks and it does. It's a fact.
> ??
> ?? Thanks for pointing out my little typo very impressive
> ?
> ?Unless they're using inferior parts, there's nothing they can do for
> ?failures, other than replace them. And, according to you, that's
> ?exactly what they did. Nothing wrong, there.
> ?
> ?As far as "their customer service sucks," exactly which aspect are
> ?you referring to?
> ?
> ?You're welcome, on the typo! ?g?
> ?
> ?Notan
>
> All ready went into their customer service describing the intial problem.
> Any phone numbers given usually resulted in a vocie mail system in which one
> trods through endlessly and never has the opportunity to speak with a live
> human being.
>
> Further, when you do speak with someone, you are transferred several times
> to other people and put on hold countless times only to repeat the problem over
> and over to someone who can not understand it or is in no position to recitify
> the problem
>
> This morning I happened to luckily reach a person on the phone who rectified
> the problem within a minute. It was a very small problem that could have bene
> easily corrected.. why four days to reach a random person who could handle the
> problem. Any CS rep in the sales department should have handled it as well.
>
> After all I was essentially paying cash for a system that won't be built or
> shipped for at least three weeks according to their schedule. what more can a
> vendor ask then to hav e a customer pay cash in advance?
>
> As for their tech help, I found it very lacking with the occasional problems I
> have had with their systems and found I can with time and a little research
> usually fix the problem myself. I don't even consider calling them unless I
> have exhauseted all options.

Not that it's an excuse, but these occurrences seem to be happening with
virtually all manufacturers, these days.

As far as Dell goes, currently, the only way to be *guaranteed* good
service is to purchase from Dell's Small Business Division (or higher)
and opt for top-of-the-line support.

Notan

Linebacker

2005-02-21, 4:45 pm

In article <421A2D4E.198CEB8D@ddress.com>, notan@ddress.com says...
>
>
>Linebacker wrote:
drives[vbcol=seagreen]
service.[vbcol=seagreen]
over[vbcol=seagreen]
recitify[vbcol=seagreen]
bene[vbcol=seagreen]
the[vbcol=seagreen]
a[vbcol=seagreen]
I[vbcol=seagreen]
>
>Not that it's an excuse, but these occurrences seem to be happening with
>virtually all manufacturers, these days.
>
>As far as Dell goes, currently, the only way to be *guaranteed* good
>service is to purchase from Dell's Small Business Division (or higher)
>and opt for top-of-the-line support.
>
>Notan

Sure all manufacturers have these types of problems.. I agree.....but they
apparently don't have enough competnet or trained people to handle their daily
business. Frankly as I stated before i would have simply better off to go down
tot he store buy all the parts I wanted and build one myself.

Why would I as a home customer purchase from their business division and why
would I opt to purchase top of the line support It's a waste of money, much
as an extended warranty and nothing is guaranteed. If I can not find out or
ficx the problems I know a few people who can help out and I only use Dell's
tech support as a last resort.

As I purchased the Dimension XPS Gen 4 with several options and a flat panel
monitor I put the money into the system rather than what I perceive as
intangable options such as the support you mention or extended warranty In
fact in order to knock off a few bucks I knocked the two year in home warrant
down to one.

Notan

2005-02-21, 4:45 pm

Linebacker wrote:
>
> <snip>
>
> Sure all manufacturers have these types of problems.. I agree.....but they
> apparently don't have enough competnet or trained people to handle their daily
> business. Frankly as I stated before i would have simply better off to go down
> tot he store buy all the parts I wanted and build one myself.
>
> Why would I as a home customer purchase from their business division and why
> would I opt to purchase top of the line support It's a waste of money, much
> as an extended warranty and nothing is guaranteed. If I can not find out or
> ficx the problems I know a few people who can help out and I only use Dell's
> tech support as a last resort.
>
> As I purchased the Dimension XPS Gen 4 with several options and a flat panel
> monitor I put the money into the system rather than what I perceive as
> intangable options such as the support you mention or extended warranty In
> fact in order to knock off a few bucks I knocked the two year in home warrant
> down to one.

So you opt for the least expensive support you can get, then complain
about it?

Notan

Tom J

2005-02-21, 4:45 pm

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:XeoSd.76502$QS5.26700@trndny06...
> In article <HMnSd.2842$Ba3.1623@newsread2.news.atl.earthlink.net>,
> tomj_ga@despammed.com says...
>
> Can you tell me the difference between a debit card and a credit
> card tommie?
> Please? I don't use credit cards not for 15 years..... LOL!
>

Credit card, Debit card - if you have a transaction limit and know you
have a transaction limit, you are creating headaches for everyone
involved when you try to exceed the limits. If you had just called
your bank/credit card in advance and got the limit raised for the one
purchase as you should have done, this whole thread wouldn't be here.
If you think everyone has a limit on their credit card you are right.
I can't purchase over $15,000 on one transaction UNLESS I call in
first. I do know to call if I want to exceed that amount.

Tom J

Linebacker

2005-02-21, 4:45 pm

In article <421A328D.91F8D430@ddress.com>, notan@ddress.com says...
>
>
>Linebacker wrote:
daily[vbcol=seagreen]
down[vbcol=seagreen]
much[vbcol=seagreen]
warrant[vbcol=seagreen]
>
>So you opt for the least expensive support you can get, then complain
>about it?
>
>Notan

No, you are mistating the facts. There is a difference in paying for a
warranty and paying for tech support. I opted out of the 2nd year warranty and
support. The length of such has no bearing on the quality of either. You are
saying in effect by your reasoning because I took a one year warranty and
support then I will receive inferior support during that year. From that
reasoning I may extrapolate that you are saying the support gets better with
each year you pay for. After the first year there is no support and thus I
would have no contact with them and thus have no reason to complain.

My complaint was with their sales support. They could not handle what was a
cash transaction.

This extended warranty and superior sales support add on is just a ploy. You
talk to the same people more than likely. This not the first system I
purchased from Dell, so I do have experience with their tech support, the first
several times I utilized it they weren't much help at all unless it was a
hardware failure.

This system I have now had a three year support and included in home warranty
for the first two years I believe.

Linebacker

2005-02-21, 4:45 pm

In article <m0rSd.7771$x53.5526@newsread3.news.atl.earthlink.net>,
tomj_ga@despammed.com says...
>
>
>
>"Linebacker" <linebacker@nolinuxmail.org> wrote in message
>news:XeoSd.76502$QS5.26700@trndny06...
>
>Credit card, Debit card - if you have a transaction limit and know you
>have a transaction limit, you are creating headaches for everyone
>involved when you try to exceed the limits. If you had just called
>your bank/credit card in advance and got the limit raised for the one
>purchase as you should have done, this whole thread wouldn't be here.
>If you think everyone has a limit on their credit card you are right.
>I can't purchase over $15,000 on one transaction UNLESS I call in
>first. I do know to call if I want to exceed that amount.
>
>Tom J
>
>

You stupid freaking moron. Let me make this clear for you. At the time one
orders online, Dell inquires if there is a credit limit and provides options to
state that amount. The purpose for that option is so they can do as precisely
as I stated break up the charges into smaller increments and bill the account
on two separte business days. otherwise the inquiry of a daily limit is mute
and irrelevant. The Dell CS Rep told me that apparently there was something
wrong with this function and that they were aware of it. So you see it was Dell
who created the problem. Further a clerk somehow entered within the order that
I was paying partially be a "prepaid check". LOL. That was news to me. This
was the XXX clown in India with Dell Credit Card Ops I spoke with on Friday
morning..... he threw another wrench in the order.

The problem was not my having a daily limit, the problem is that Dell's order
processing is screwed up and someone in their billing department screwed it up.
I attempted to have the problem fixed, yet no one at Dell has the intelligence
to handle this simple task until I was fortunate to reach a young lady on the
phone today who took care of it in 60 seconds. She was simply a CS rep, why
couldn't any of the others I talked too or emailed handle the matter? Why the
run around?

And lastly my bank doesn't do business over the phone. One must go to their
offices and see a customer services rep. I don't have time for that. And yes
they know me very well and know my status as a customer.

15K that's chump change. LOL! I only deal in cash. I don't need a credit card
ROFLMAO!

Tah Tah Tommy Boy

S.Lewis

2005-02-21, 4:45 pm

"Tom J" <tomj_ga@despammed.com> wrote in message
news:m0rSd.7771$x53.5526@newsread3.news.atl.earthlink.net...
>
> "Linebacker" <linebacker@nolinuxmail.org> wrote in message
> news:XeoSd.76502$QS5.26700@trndny06...
>
> Credit card, Debit card - if you have a transaction limit and know you
> have a transaction limit, you are creating headaches for everyone involved
> when you try to exceed the limits. If you had just called your bank/credit
> card in advance and got the limit raised for the one purchase as you
> should have done, this whole thread wouldn't be here. If you think
> everyone has a limit on their credit card you are right. I can't purchase
> over $15,000 on one transaction UNLESS I call in first. I do know to call
> if I want to exceed that amount.
>
> Tom J
>

AMEX has called me to verify a system purchase before. That phone call
caused me to do just as you've suggested and call THEM to say "incoming"
before the next purchase.

No fuss and no mess that way.

Stew

Irene

2005-02-21, 4:45 pm

The Dell online form was probably asking about this situation.
If you have placed a "fraud alert" on your card, the CC company will place a
dollar limit on the cards daily usage. If any attempt is made to exceed that
amount, you will have to contact them in person before it is approved. This
will also apply to any large single purchase.

"WSZsr" <nospam@hotmail.com> wrote in message
news:9KiSd.54951$iC4.12510@newssvr30.news.prodigy.com...
> I have never heard of a daily limit on a Master Card. I have no daily
> limits on any of the cards I hold.
>
> Regards,
>
> Jerry Seinfeld.
>
> "Art Vandolay" <av@linuxmail.org> wrote in message
> news:avdSd.40802$W16.34677@trndny07...
supplied[vbcol=seagreen]
>
>

Irene

2005-02-21, 4:45 pm

I suspect that depends on a few things. Like how that individual who has had
good service responds to those who have had problems. And whether or not the
person who has had problems get ridiculed and called names by those who have
had good service. A situation, that you must admit is all too common in this
particular group.

"S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
news:qaoSd.8818$u87.5855@bignews6.bellsouth.net...
>
> "Tom J" <tomj_ga@despammed.com> wrote in message
> news:HMnSd.2842$Ba3.1623@newsread2.news.atl.earthlink.net...
>
>
> What I find odd is that for the folks who claim to have had problems (and
> I'm sure most have), they don't want to read of anyone who's had good luck
> with their Dell systems or even support.
>
> Therefore, most anyone with a positive experience gets labeled a
> _____________ (used to be 'shill', but now is 'dellbot'). How stupid.
>
> The extremes of the discussion aren't worth reading and should probably be
> dismissed altogether: those who think Dell can do no wrong (and I've been
> in the group for over 4 years and don't know of many like that), OR those
> who think that Dell can't or won't do anything at all correct (those
mostly
> being trolls).
>
> Fact is, there are people having problems with Dell support and that has
> been known and heavily discussed in this ng as those problems have
> substantially increased. One would have to be an idiot not to recognize
that
> reality. On the other hand, folks with an axe to grind, who troll, or
> who've some part in creating their own bad experience don't want help in
> here, but rather only want to argue, whine, or just lash out at this group
> of Dell owners and users.
>
> This group continues to be one of the most active OEM clone groups I
> monitor, and consistently provides some of the best information on Dell
(and
> other) systems available. It's with that in mind that I'll continue to
> defend the regular long-time posters in this group (who've helped dozens
if
> not hundreds of users) against mindless twits shooting their mouths off -
> wherever possible.
>
> I'm here to learn and to help, especially now that Dell and other OEM PC
> mfrs. support efforts seem to be genuinely lacking from what people have
> been accustomed to in years past.
>
>
> Stew
>
>

Notan

2005-02-21, 4:45 pm

Linebacker wrote:
>
> In article <421A328D.91F8D430@ddress.com>, notan@ddress.com says...
> daily
> down
> much
> warrant
>
> No, you are mistating the facts. There is a difference in paying for a
> warranty and paying for tech support. I opted out of the 2nd year warranty and
> support. The length of such has no bearing on the quality of either. You are
> saying in effect by your reasoning because I took a one year warranty and
> support then I will receive inferior support during that year. From that
> reasoning I may extrapolate that you are saying the support gets better with
> each year you pay for. After the first year there is no support and thus I
> would have no contact with them and thus have no reason to complain.
>
> My complaint was with their sales support. They could not handle what was a
> cash transaction.
>
> This extended warranty and superior sales support add on is just a ploy. You
> talk to the same people more than likely. This not the first system I
> purchased from Dell, so I do have experience with their tech support, the first
> several times I utilized it they weren't much help at all unless it was a
> hardware failure.
>
> This system I have now had a three year support and included in home warranty
> for the first two years I believe.

First, I'm confused by your statement, "There is a difference in paying
for a warranty and paying for tech support."

The duration of a warranty is independent of the level of service that
the warranty provides.

Is that what you meant?

As far as, "You talk to the same people more than likely," you're wrong.

As a Gold Tech Support customer, all of my calls have been answered
quickly and by a U.S. based tech. Most, if not all, of the support
complaints in this newsgroup, make reference to outsourced tech support.

Notan

Linebacker

2005-02-21, 4:45 pm

In article <421A5AB7.FE0505A6@ddress.com>, notan@ddress.com says...
>
>
>Linebacker wrote:
they[vbcol=seagreen]
go[vbcol=seagreen]
why[vbcol=seagreen]
or[vbcol=seagreen]
Dell's[vbcol=seagreen]
panel[vbcol=seagreen]
In[vbcol=seagreen]
and[vbcol=seagreen]
are[vbcol=seagreen]
You[vbcol=seagreen]
first[vbcol=seagreen]
warranty[vbcol=seagreen]
>
>First, I'm confused by your statement, "There is a difference in paying
>for a warranty and paying for tech support."
>

That's right, there is no confusion in my statment if you understand the dell
tech support and warranty go hand in hand. I declined the 2yr warranty and
tech support and went with one year.

Here are the options:

1Yr Ltd Warranty, 1Yr At-Home Service, and 1Yr Technical Support

2Yr Ltd Warranty, 2Yr At-Home Service, and 2Yr Technical Support

3Yr Ltd Warr,At-Home Service,and Tech Support plus Nights and Weekends

SAVE $60 (after rebate) 4Yr Ltd Warr, 4Yr At-Home plus nights and weekends

So...with regard to your prior statement, that indicates you are saying since I
declined the 2yr warranty for one year warrant and tech support I am accepting
a level of lesser tech support for the first year.

>The duration of a warranty is independent of the level of service that
>the warranty provides.

Yes, but your question to me in the previous post infers it is not

>
>Is that what you meant?
>
>As far as, "You talk to the same people more than likely," you're wrong.
>

I don't think so. Agaion 99% of the time one will probably get some fellow
in a Bombay phone room. And why should I pay someone for support when I can
probably figure out 99% of the time how to fix the problem. All I really need
after I buy the thing is someone to report a problem to in the event of a
failed part that needs replacing. As far as I can tell their tech support is
irrelevant.

Again the primary complaint I have had with Dell is their CS reps.

Linebacker

2005-02-21, 4:45 pm

In article <XTsSd.12858$fz6.7314@fe03.lga>, girlsrule@hotmail.com says...
>
>
>The Dell online form was probably asking about this situation.
>If you have placed a "fraud alert" on your card, the CC company will place a
>dollar limit on the cards daily usage. If any attempt is made to exceed that
>amount, you will have to contact them in person before it is approved. This
>will also apply to any large single purchase.

No maam, was told it was specifically there so they could break the charges up
and bill in separtate transactions. I was also told it isn't working
properly, there was a problem with it.

>
>"WSZsr" <nospam@hotmail.com> wrote in message
>news:9KiSd.54951$iC4.12510@newssvr30.news.prodigy.com...
>supplied
>
>

Keith

2005-02-21, 11:45 pm

Just another narrow minded pro Dell person! Oh no, Dell could never do no
wrong or be at fault. They are always PERFECT!!!
"Notan" <notan@ddress.com> wrote in message
news:421A5AB7.FE0505A6@ddress.com...
> Linebacker wrote:
>
> First, I'm confused by your statement, "There is a difference in paying
> for a warranty and paying for tech support."
>
> The duration of a warranty is independent of the level of service that
> the warranty provides.
>
> Is that what you meant?
>
> As far as, "You talk to the same people more than likely," you're wrong.
>
> As a Gold Tech Support customer, all of my calls have been answered
> quickly and by a U.S. based tech. Most, if not all, of the support
> complaints in this newsgroup, make reference to outsourced tech support.
>
> Notan

Stubby

2005-02-21, 11:45 pm

BigJIm wrote:
> no credit card means bad credit that is why people don't use them.
> You sound like a person who blames everyone else for your short comings.

Excuse me? I have an excellent credit rating, and I refuse to use credit
cards simply because of the business practices of the credit card
companies and issuing banks. Plus, I refuse to go into debt to buy
anything I can pay cash for.

You, sir, can kiss my hairy white XXX.

Notan

2005-02-21, 11:45 pm

Linebacker wrote:
>
> <snip>
>
> I don't think so. Agaion 99% of the time one will probably get some fellow
> in a Bombay phone room. And why should I pay someone for support when I can
> probably figure out 99% of the time how to fix the problem. All I really need
> after I buy the thing is someone to report a problem to in the event of a
> failed part that needs replacing. As far as I can tell their tech support is
> irrelevant.

The majority of complaints, in this newsgroup, appear to be based
on poor Tech Support, rather than Customer Service.

For another look at "high end" support, go to:

http://makeashorterlink.com/?Y2BF2178A

Notan

Notan

2005-02-21, 11:45 pm

Keith wrote:
>
> Just another narrow minded pro Dell person! Oh no, Dell could never do no
> wrong or be at fault. They are always PERFECT!!!

I *never* said they were perfect, Keith.

You need to learn to read.

Notan

Skidmore

2005-02-21, 11:45 pm

I know how to read pecker breath. I know that you're post are constanly in
defense of Dell. Have an open mind, and you'll realize that Dell has fallen
from the ranks. The factual data is available if you can bring yourself to
accept it.
"Notan" <notan@ddress.com> wrote in message
news:421A67FD.D4F09F1E@ddress.com...
> Keith wrote:
>
> I *never* said they were perfect, Keith.
>
> You need to learn to read.
>
> Notan

Irene

2005-02-21, 11:45 pm

Interesting, we have ordered 3 computers on line, all paid via MasterCard,
all over $1500, and never experienced any thing like that.
Must be something new at Dell. Our last order was nearly two years ago,
though.

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:zBtSd.40374$t46.27078@trndny04...
> In article <XTsSd.12858$fz6.7314@fe03.lga>, girlsrule@hotmail.com says...
place a[vbcol=seagreen]
that[vbcol=seagreen]
This[vbcol=seagreen]
>
>
> No maam, was told it was specifically there so they could break the
charges up
> and bill in separtate transactions. I was also told it isn't working
> properly, there was a problem with it.
>
>
>
course,[vbcol=seagreen]
>

Leythos

2005-02-21, 11:45 pm

On Mon, 21 Feb 2005 15:12:26 -0800, Irene wrote:

> Interesting, we have ordered 3 computers on line, all paid via MasterCard,
> all over $1500, and never experienced any thing like that.
> Must be something new at Dell. Our last order was nearly two years ago,
> though.

I ordered more than $30,000 in computers on my Amex a couple months ago
and didn't have any problems.

I ordered more than $12,000 of a few computers last month and didn't have
any problem - I've never experienced a "daily" limit on any of my cards,
not even the debit cards.

--
spam999free@rrohio.com
remove 999 in order to email me

Irene

2005-02-21, 11:45 pm

Like I said neither had we.

We even made a very large down payment on a car using our MasterCard. No
problem at all.

"Leythos" <void@nowhere.lan> wrote in message
news:pan.2005.02.21.23.15.43.375045@nowhere.lan...
> On Mon, 21 Feb 2005 15:12:26 -0800, Irene wrote:
>
MasterCard,[vbcol=seagreen]
>
> I ordered more than $30,000 in computers on my Amex a couple months ago
> and didn't have any problems.
>
> I ordered more than $12,000 of a few computers last month and didn't have
> any problem - I've never experienced a "daily" limit on any of my cards,
> not even the debit cards.
>
> --
> spam999free@rrohio.com
> remove 999 in order to email me
>

Leythos

2005-02-21, 11:45 pm

On Mon, 21 Feb 2005 15:22:46 -0800, Irene wrote:
>
> Like I said neither had we.

I was just backing up your statement with my experience too.

--
spam999free@rrohio.com
remove 999 in order to email me

Keith

2005-02-21, 11:45 pm

I can read as well. Are you a new member of the Dellbots? You never said
explicitly that they were perfect, but that's sure the tone of your posts.
"Skidmore" <skidmon22@bellsouth.net> wrote in message
news:wWtSd.12873$ft7.9753@fe03.lga...
>I know how to read pecker breath. I know that you're post are constanly in
>defense of Dell. Have an open mind, and you'll realize that Dell has fallen
>from the ranks. The factual data is available if you can bring yourself to
>accept it.
> "Notan" <notan@ddress.com> wrote in message
> news:421A67FD.D4F09F1E@ddress.com...
>
>

Notan

2005-02-21, 11:45 pm

Keith wrote:
>
> I can read as well. Are you a new member of the Dellbots? You never said
> explicitly that they were perfect, but that's sure the tone of your posts.

If that's the tone you're hearing, then we have a communication
problem.

And, if you think that all of my posts are pro Dell take a look
at the recent "No Dell 4700!!" thread. Not that they're scathing,
but I certainly acknowledge the fact that Dell's (sometimes) at
fault.

I've also never denied that people have problems with Dell, and
that Dell isn't often to blame, just that *I* haven't had problems.
To some, that makes me one of the Dellbots. Oh, well!

Notan

S.Lewis

2005-02-21, 11:45 pm

"Keith" <keithprichard22@skybest.net> wrote in message
news:sLtSd.12869$%j7.7446@fe03.lga...
> Just another narrow minded pro Dell person! Oh no, Dell could never do no
> wrong or be at fault. They are always PERFECT!!!

Two words: "double-negative".

Irene

2005-02-21, 11:45 pm

Yes, I understood that.

"Leythos" <void@nowhere.lan> wrote in message
news:pan.2005.02.21.23.29.53.959882@nowhere.lan...
> On Mon, 21 Feb 2005 15:22:46 -0800, Irene wrote:
>
> I was just backing up your statement with my experience too.
>
> --
> spam999free@rrohio.com
> remove 999 in order to email me
>

Keith

2005-02-21, 11:45 pm

One word: DellBot!
"S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
news:Q2xSd.22289$Rl5.3940@bignews4.bellsouth.net...
>
> "Keith" <keithprichard22@skybest.net> wrote in message
> news:sLtSd.12869$%j7.7446@fe03.lga...
>
>
> Two words: "double-negative".
>

Paul Knudsen

2005-02-21, 11:45 pm

On Mon, 21 Feb 2005 10:29:25 GMT, "WSZsr" <nospam@hotmail.com> wrote:

>I have never heard of a daily limit on a Master Card. I have no daily
>limits on any of the cards I hold.

Turns out the OP was using a Debit Card of all things!
--
Top 10 Conservative Idiots:
http://www.democraticunderground.com/top10/

Linebacker

2005-02-21, 11:45 pm

In article <G%tSd.12876$Py7.10447@fe03.lga>, girlsrule@hotmail.com says...
>
>
>Interesting, we have ordered 3 computers on line, all paid via MasterCard,
>all over $1500, and never experienced any thing like that.
>Must be something new at Dell. Our last order was nearly two years ago,
>though.
>

I've explained it all yet no one gets it. The problem is with their online
ordering and the option which one selcts a daily limit. This is to trigger
their billing department into breaking the transaction into amounts under the
daily limit and ,alking an additional withdrawl. The CS rep told me many
people were having this problem and the function appeared not to be working.

So for a hi-tech company why such a lo-tech problem which causes unneccesary
delay for the consumer? Seems to me they would rectify the situation and avoid
the calls to their CS dept. This was my entire point. A business, especially
one selling expensive merchandise should do everything in their power to avoid
any problems to the consumer and make online ordering hassle free.

That's all I have to say about it.

Paul Knudsen

2005-02-21, 11:45 pm

Linebacker

2005-02-21, 11:45 pm

In article <PHtSd.1326$Sd.350256@newshog.newsread.com>, mjhuffma@pro-ns.net
says...
>
>
>BigJIm wrote:
>
>
>Excuse me? I have an excellent credit rating, and I refuse to use credit
>cards simply because of the business practices of the credit card
>companies and issuing banks. Plus, I refuse to go into debt to buy
>anything I can pay cash for.
>
>You, sir, can kiss my hairy white XXX.

LOL. Exactly my reasons. All my friends are in hock up to their eyeballs and
barely living from paycheck to paycheck and a layoff away from losing it all.
One is about to lose his home over $2300 debt to a credit card company.

I'm very comfortable with the fact I chucked them all in 1989 and went strictly
to cash and debit cards and not one of the monthly slaves to high interest
rates. But then again, I never really used them that much anyway except for
when I was on business trips and reimbursed within a few days by my employer.

Paul Knudsen

2005-02-21, 11:45 pm

On Mon, 21 Feb 2005 16:49:22 +0100, "Giovanni Azua"
<bravegag@hotmail.com> wrote:

>http://www.resellerratings.com/seller1867.html

Statistically this site means nothing. Unhappy customers are more
likely to post there than satisfied ones. Just like here!

And check out this first review:

"I had a HORRIBLE experince with Dell yestarday and today. I will post
the email i sent to them, even though i know it will be in vane. Very
dissapointed =( "

yes TARD ay indeed!
--
Top 10 Conservative Idiots:
http://www.democraticunderground.com/top10/

Paul Knudsen

2005-02-21, 11:45 pm

On Mon, 21 Feb 2005 12:13:00 -0500, "Keith"
<KeithPritchard223@directus.net> wrote:

>Another Dellbot has joined the klan!

And another Troll has joined my kill file!
--
Top 10 Conservative Idiots:
http://www.democraticunderground.com/top10/

Irene

2005-02-22, 1:45 am

Why on earth did you check the box that indicated you had a $1500 limit.
Common sense should have told you that it would do nothing but cause
problems.
If you had left it blank and the charge went through, that would have been
the end of it. If the Charge didn't go through, I am quite sure Dell would
have contacted you.

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:8RxSd.40389$t46.26926@trndny04...
> In article <G%tSd.12876$Py7.10447@fe03.lga>, girlsrule@hotmail.com says...
>
> I've explained it all yet no one gets it. The problem is with their
> online
> ordering and the option which one selcts a daily limit. This is to
> trigger
> their billing department into breaking the transaction into amounts under
> the
> daily limit and ,alking an additional withdrawl. The CS rep told me many
> people were having this problem and the function appeared not to be
> working.
>
> So for a hi-tech company why such a lo-tech problem which causes
> unneccesary
> delay for the consumer? Seems to me they would rectify the situation and
> avoid
> the calls to their CS dept. This was my entire point. A business,
> especially
> one selling expensive merchandise should do everything in their power to
> avoid
> any problems to the consumer and make online ordering hassle free.
>
>
> That's all I have to say about it.
>
>

Giovanni Azua

2005-02-22, 5:45 am

"Irene" <girlsrule@hotmail.com> wrote
> If you had left it blank and the charge went through, that would have been
> the end of it. If the Charge didn't go through, I am quite sure Dell would
> have contacted you.
>
At least with me, they blocked my order indefinitely without acknowledgement
they changed my order number three times, my customer number two times,
1 month elapsed to get a computer that any local computers shop could build
in couple of hours. Their excel is obviously NOT transparency and customer
care, but instead actually customer NO-care. Their obvious policy, get the
money forget the rest.

I was really really close to suut them all. I could have done it in the
first place
because they sent me an order confirmation that did not match what was
delivered
to me and after a month of cancelling the order indefinitely without
telling me
anything (I was noticing going mad every time the day before delivery the
order
gets cancelled) I found out on my own that it was THEIR mistake, putting an
additional FP 20'' monitor for free, so I did get an delivery (after arguing
and
struggling at all DELL levels of bureaucracy) thanks to my credit card
protection,
DELL really reacted on that one - very very good reason why you want to buy
at
DELL using CC.

My conclusion is ... chances are you can get an smooth ordering process,
might
be is the experience of lets say 20% of the customers, so called "happy
ones", might
happen you don't even have to call customer NO-care and even you don't have
to call Technical support, BUTTTTTT if you are in the remaining percentage
of the
customers then you are really in a VERY BOTTOM DEEP SHIT.

I really wonder these people saying they have had DELL computers for many
years without
having problems with DELL ... did they actually ever took the computers out
of the box?
The most crazy and unrealistic experience was this Gold Technical Support
laddy
asking me to solve my problem by searching Google or my last email from Gold
Support ...

"we blocked your request. Since our customers are very important to us, we
would
like to guarantee that this support procedure ran to your fullest
satisfaction."

I mean probably the Dellbot-set contacted a branch straight from the moon or
something like that ...

Best Regards,
Giovanni

Gretchen Evans

2005-02-22, 8:45 am

On Mon, 21 Feb 2005 08:31:02 -0600, bsmp59@webtv.net (Bea Xxxx) wrote:

>Reading these posts of what Dell can get away with really sickens me and
>makes me so grateful I learned my lesson "before" purchasing. What is
>worse about this is that Consumer Reports gives Dell great marks on
>every facit including "Customer Service" or it seems with Dell it should
>be "Customer DISservice".
>
>I wrote to Consumer Reports about their report on Dell and how it was
>misleading to people like myself trying to learn about companies. I
>requested they do a recheck on Dell and write a new report giving us the
>"real" truth about what is going on with Customer Service at Dell.
>Maybe if some of you will take your anger and put it in some emails to
>Consumer Reports or others who oversee these industries, we can at least
>put out a notice to Dell that we aren't just sitting back allowing them
>to get away with this type of Customer "Abuse". And yes, to me, it is
>customer abuse to put people through this who entrust their hard earned
>dollars to you.
>
>Also, there is an old saying that for each "one" person who complains
>there are 100 others who feel the same but stay silent. If this is
>true, after all the negative posts against Dell I have been reading in
>just 2 days, there are THOUSANDS of people who are very angry at Dell!
>Dell needs to get its act together!
>
>To whatever a "Delbot" is, I gather you are still "pro-Dell" if you
>don't want us to be so upset with Dell, why don't YOU write to Dell and
>tell them to look in to their ridiculous "no-Customer Service". I would
>love to be able to buy that Dell computer but not from this type of
>company. Thank you for your help in this matter.
>
>Bea

Sorry you've had problems with Dell but I don't think that it's
representative of their businesss methods.

I'm on my third Dell system, one Desktop and two Laptops, and have
received very good service and assistance during the ordering the
delivery cycle. And while I'll admit that their Customer Support has
dropped off markedly during recent years.. and especially so since
they moved much of that function to Asis.. On balance it's still no
worse.. and perhaps a bit better... than the CS provided by other
vendors.

As far as comparatives are concerned I certainly would rely far more
on Consumer Reports then on information provided by the various
vendors, but such information should not be used to confirm/deny a
purchase decision, but only to augment your own judgement.

Pixie

Chris Curtis

2005-02-22, 8:45 am

> Don't use credit cards. Never really used them much anyway. Gave the
> last one
> up 15 years ago and that one was American Express.

Yes I think we have got the picture......

> I've been on a strictly cash basis since then.

Yes, we know :)

> The debit card is protected
> against fraud as well. I've seen to many people become a slave to the
> monthly
> interest payments always paying the minimum and nevr getting ahead.

So what is the difference between incurring 'debt' on a credit card with an
agreed limit and with a debit card with an agreed overdraft? What is the
difference between using a credit card and paying off the balance each month
and using a debit card?
I'll tell you one difference; you have a lot more protection and I'm not
just talking fraud. To take just one example here in the UK a large
furniture store went bust and just about the only people (apart from the
banks, tax people, etc) who had any protection were those who had ordered
goods on their credit cards. In fact, standard consumer advice is to use
credit cards for purchases over £100.

> However it's a great thing the bank gives you back 1% on thos exhorbitant
> interest rates they charge they don't give me much more interest than that
> on
> my savings account for the past couple of years.

But if you pay your card off every month......
Then change your bank! You've already stated you can't actually talk to
them!
Mind you, my bank is 2 miles away and when I ring them up I speak to someone
in India (where have I heard that before!)

Regards
Chris

Linebacker

2005-02-22, 8:45 am

Obviously you do not understand the problem. Of course the sale would have
been stopped due to the daily limit.

Again, some common sense very slowly so that you can understand it, the option
exists precisely for the reason that Dell then splits the mount up into
increments smaller then the limit and makes more then one withdrawl on two
different business days.

Dell did contact me with an email. It took 4 days to get ahold of a cs rep who
could manually do what theur option at online ordering does, break the sale up
into smaller amounts, somethign the option at online ordering is supposed to do
or notify them to do.

Obviously you do not understand the situation.

In article <6QASd.18904$Xw2.12108@fe06.lga>, girlsrule@hotmail.com says...
>
>
>Why on earth did you check the box that indicated you had a $1500 limit.
>Common sense should have told you that it would do nothing but cause
>problems.
>If you had left it blank and the charge went through, that would have been
>the end of it. If the Charge didn't go through, I am quite sure Dell would
>have contacted you.
>
>
>"Linebacker" <linebacker@nolinuxmail.org> wrote in message
>news:8RxSd.40389$t46.26926@trndny04...
>
>

Linebacker

2005-02-22, 4:45 pm

In article <T9Wdnc45b5q12YbfRVn-qA@pipex.net>, nospam@nildram.co.uk says...
>
>Then change your bank! You've already stated you can't actually talk to
>them!
>Mind you, my bank is 2 miles away and when I ring them up I speak to someone
>in India (where have I heard that before!)
>
>Regards
>Chris
>
>

Never said such a thing regarding my bank. You mistate what I did say. I'm
very happy with my bank and the way the accounts are set up, thank you.

Regardless, The issue is not my bank, the issue is Dell's customer service and
a glitch in their online ordering system. They admitted it. Dell supposedly
rectified the situation yesterday and took proceeeds from my account during the
time I called. I was told the sale was approved and the first withdrawl
of two was accomplished. This is not something out of the ordinary, Dell
completes ordes in this manner daily.

My bank says they have not withdrawn the funds. I just got off the phone with
a Dell CS rep who advises me my order is on hold again and that no funds were
withdrawn yesterday nor scheduled in the future. Therefore, they have
diseminated inaccurate information during yesterdays call in much the same
manner they did last Friday.

Therefore, after 6 days of trying to do business with Dell on what is a cash
basis and unable to do so I have canceled my order and will proceed to the
store in order to acquire the necessary parts to "roll my own."

So long Dell, it's be a rather enlightening experience. I have to admit I've
had a pretty good laugh over this.

Chris Curtis

2005-02-22, 4:45 pm

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:nBJSd.34115$f%5.27912@trndny03...
> In article <T9Wdnc45b5q12YbfRVn-qA@pipex.net>, nospam@nildram.co.uk
> says...
>
> Never said such a thing regarding my bank. You mistate what I did say.
> I'm
> very happy with my bank and the way the accounts are set up, thank you.

This was what I was referring to; I should have said you can't EASILY speak
to them!

>And lastly my bank doesn't do business over the phone. One must go to
>their
>offices and see a customer services rep. I don't have time for that. And
>yes
>they know me very well and know my status as a customer.

Chris

Irene

2005-02-22, 4:45 pm

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:iyHSd.29169$ya6.4902@trndny01...

> Obviously you do not understand the problem. Of course the sale would
> have
> been stopped due to the daily limit.

Obviously, I do understand the problem. IF you hadn't checked the box, Dell
may have or may not have stopped the order. It would depend on whether or
not your bank approved the charge. My bank calls me if they question a
charge and your bank should be doing the same thing. If they don't, I would
change banks so fast they wouldn't know what had happened.
I assume they are not "the only game in town".

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:iyHSd.29169$ya6.4902@trndny01...
>
>
> Obviously you do not understand the problem. Of course the sale would
> have
> been stopped due to the daily limit.
>
> Again, some common sense very slowly so that you can understand it, the
> option
> exists precisely for the reason that Dell then splits the mount up into
> increments smaller then the limit and makes more then one withdrawl on two
> different business days.
>
> Dell did contact me with an email. It took 4 days to get ahold of a cs
> rep who
> could manually do what theur option at online ordering does, break the
> sale up
> into smaller amounts, somethign the option at online ordering is supposed
> to do
> or notify them to do.
>
> Obviously you do not understand the situation.
>
>
>
>
>
>
>
> In article <6QASd.18904$Xw2.12108@fe06.lga>, girlsrule@hotmail.com says...
>

Linebacker

2005-02-22, 4:45 pm

In article <vI6dndjwGN-b9YbfRVn-iw@pipex.net>, nospam@nildram.co.uk says...
>
>
>
>"Linebacker" <linebacker@nolinuxmail.org> wrote in message
>news:nBJSd.34115$f%5.27912@trndny03...
>
>This was what I was referring to; I should have said you can't EASILY speak
>to them!
>
>
>Chris
>
>

Why should I take two hours out of my day to go down to the bank to see a CS
rep? Dell handles these transactions everyday. That's the purpose for
inquiring about a daily limit on credit or debit cards at online ordering so
they can automatically do precisely that. This is the issue with not the bank.
If one calls and orders on the phone they setit up that way if you ask.

However apparently something is haywire with the option on their online
ordering as they freely admit. It's really a simple thing to do to bill 50% one
day and 50% another.

Having canceled the order, I have already begun the task of compiling the items
needed to assemble my own and from what I am finding wiht regards to
availiability and price, I think I am actually better off, will be able to add
or delete a couple items I wanted or did not desire in respect to a Dell system
and it looks like I will actually save some money.

bartalo@webtv.net

2005-02-22, 4:45 pm

>That said, I do concede that Dell's service has
> declined in the past few years, but so has
> everyone elses'. I'll leave it to you to guess
> where I'll purchase my next computer!

This is what is so sad about this problem. Companies can get away with
treating us like crap because people put up with it. I bet you are very
computer savvy and even know how to put your unit together and resolve a
lot of the problems yourself. Not all of us are this fortunate and that
is why good Customer Service is a "necessity" for us. But as long as
people like yourself keep buying those Dell products, there is no hope
they will ever resolve their bad Customer Service.

IF I luck out and find someone locally who will give me good service, I
would be glad to share that info. If I don't, I will just stick with my
Webtv. At least I know when I have a problem, I can get a tech on the
phone within 5 minutes and they walk me through it until it is resolved.
THAT is all I hoped to get from Dell. Good Customer Service!

Bea

Irene

2005-02-22, 4:45 pm

I am beginning to understand the problem.

I have never had to " take two hours out of my day to go down to the bank to
see a CS rep? "
That's what telephones are for. And as I said, my bank calls me. Otherwise,
I would very quickly find a new bank.
It appears this is a problem that you created for your self and now you want
to blame Dell. It is very seldom that I find my self defending Dell, but in
this case......well enough said.

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:3oKSd.68074$g16.39917@trndny08...
> In article <vI6dndjwGN-b9YbfRVn-iw@pipex.net>, nospam@nildram.co.uk
> says...
>
>
> Why should I take two hours out of my day to go down to the bank to see a
> CS
> rep? Dell handles these transactions everyday. That's the purpose for
> inquiring about a daily limit on credit or debit cards at online ordering
> so
> they can automatically do precisely that. This is the issue with not the
> bank.
> If one calls and orders on the phone they setit up that way if you ask.
>
> However apparently something is haywire with the option on their online
> ordering as they freely admit. It's really a simple thing to do to bill
> 50% one
> day and 50% another.
>
> Having canceled the order, I have already begun the task of compiling the
> items
> needed to assemble my own and from what I am finding wiht regards to
> availiability and price, I think I am actually better off, will be able to
> add
> or delete a couple items I wanted or did not desire in respect to a Dell
> system
> and it looks like I will actually save some money.
>

Linebacker

2005-02-22, 4:45 pm

In article <ZtKSd.13683$fg.6391@fe07.lga>, girlsrule@hotmail.com says...
>
>
>"Linebacker" <linebacker@nolinuxmail.org> wrote in message
>news:iyHSd.29169$ya6.4902@trndny01...
>
>
>
>Obviously, I do understand the problem. IF you hadn't checked the box, Dell
>may have or may not have stopped the order. It would depend on whether or
>not your bank approved the charge. My bank calls me if they question a
>charge and your bank should be doing the same thing. If they don't, I would
>change banks so fast they wouldn't know what had happened.
>I assume they are not "the only game in town".
>
>

ROFLMAO! "If you hadn't checked the box" LOL! Again you have no understanding
of Dell's online ordering process nor the ability to understand why the dialog
box is present and what it's purpose is even though it's been thoroughly
explained several times.

It's not a matter of the bank doing something with regard to the order. The
bank is irrelvant. The bank should have to do nothing if you understand and can
follow the reasoning why dell has the daily limit dialog box. It's dell who
processes and submits the order. They simply did not do it in the manner the
online ordering system prescribes. Dell even acknowledges it is not
functioning correctly. The order was screwed up, not once but twice.

So there you have it, you'll just have to accept the facts as Dell CS reps
state. You simply have the inability to understand dell's online ordering
system and the functions. If one calls in the order by phone, the CS rep
processed the order precisely as I have previously stated, they break the
freaking charges up into smaller amounts and process in separate transactions
so the daily limit is not triggered. This is what the the options box on
online ordering is for, it does the same thing. Get it now?

I gave up and have now obtained a case, a power supply, a motherboard, memory,
hard drives, dvd and cd drives, sound and video cards, an LCD monitor and
decided to simply build my own tonight rather then deal with dell or this topic
any further.

This is absolutely funny. I've learned one thing not only are there some
morons at Dell but there are some real lew-lews on the net.

Linebacker

2005-02-22, 4:45 pm

In article <2267-421B725B-574@storefull-3257.bay.webtv.net>, bartalo@webtv.net
says...
>
>
>
>This is what is so sad about this problem. Companies can get away with
>treating us like crap because people put up with it. I bet you are very
>computer savvy and even know how to put your unit together and resolve a
>lot of the problems yourself. Not all of us are this fortunate and that
>is why good Customer Service is a "necessity" for us. But as long as
>people like yourself keep buying those Dell products, there is no hope
>they will ever resolve their bad Customer Service.
>
>IF I luck out and find someone locally who will give me good service, I
>would be glad to share that info. If I don't, I will just stick with my
>Webtv. At least I know when I have a problem, I can get a tech on the
>phone within 5 minutes and they walk me through it until it is resolved.
>THAT is all I hoped to get from Dell. Good Customer Service!
>
>Bea
>

I gave up. I'll roll my own!

Linebacker

2005-02-22, 4:45 pm

In article <zKKSd.13747$lt.803@fe07.lga>, girlsrule@hotmail.com says...
>
>
>I am beginning to understand the problem.
>
>I have never had to " take two hours out of my day to go down to the bank to
>see a CS rep? "
>That's what telephones are for. And as I said, my bank calls me. Otherwise,
>I would very quickly find a new bank.
>It appears this is a problem that you created for your self and now you want
>to blame Dell. It is very seldom that I find my self defending Dell, but in
>this case......well enough said.
>
Oh for Christsakes get off the bank is the problem routine. You're too
freaking stupid to understand the problem. Move on.

Tom J

2005-02-22, 4:45 pm

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:sWMSd.32753$s16.11532@trndny02...

>
> I gave up and have now obtained a case, a power supply, a
> motherboard, memory,
> hard drives, dvd and cd drives, sound and video cards, an LCD
> monitor and
> decided to simply build my own tonight rather then deal with dell or
> this topic
> any further.

Good, now you can start dealing with your own self and leave all the
rest of us out of the loop!!!!!!!!

Tom J
who hopes all the parts are compatible

Notan

2005-02-22, 4:45 pm

Linebacker wrote:
>
> In article <zKKSd.13747$lt.803@fe07.lga>, girlsrule@hotmail.com says...
> Oh for Christsakes get off the bank is the problem routine. You're too
> freaking stupid to understand the problem. Move on.

My question is, if you had a problem with online ordering, and Dell
confirmed there was a problem with online ordering, why did order,
online, a second time?

Why didn't you order by phone?

Notan

Linebacker

2005-02-22, 4:45 pm

In article <c9NSd.8825$x53.229@newsread3.news.atl.earthlink.net>,
tomj_ga@despammed.com says...
>
>
>
>"Linebacker" <linebacker@nolinuxmail.org> wrote in message
>news:sWMSd.32753$s16.11532@trndny02...
>
>
>Good, now you can start dealing with your own self and leave all the
>rest of us out of the loop!!!!!!!!
>
>Tom J
>who hopes all the parts are compatible
>
>

GO XXXX YOUSELF

Linebacker

2005-02-22, 4:45 pm

In article <421B9F04.3CCF3866@ddress.com>, notan@ddress.com says...
>
>
>Linebacker wrote:
to[vbcol=seagreen]
Otherwise,[vbcol=seagreen]
want[vbcol=seagreen]
>
>My question is, if you had a problem with online ordering, and Dell
>confirmed there was a problem with online ordering, why did order,
>online, a second time?
>
>Why didn't you order by phone?
>
>Notan

Because as I stated before they said the problem was resolved. it wasn't some
hi-tech company. LOL!

Irene

2005-02-22, 11:45 pm

As I said, I think that I am beginning to understand the REAL problem.

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:kcOSd.32757$s16.4608@trndny02...
> In article <c9NSd.8825$x53.229@newsread3.news.atl.earthlink.net>,
> tomj_ga@despammed.com says...
>
> GO XXXX YOUSELF
>

Tom J

2005-02-22, 11:45 pm

"Irene" <girlsrule@hotmail.com> wrote in message
news:0VSSd.19997$d41.5541@fe06.lga...
> As I said, I think that I am beginning to understand the REAL
> problem.

Oh, most of us knew all along!! ;-)

Tom J

Irene

2005-02-22, 11:45 pm

Let me guess this straight. You, apparently, have ordered one computer using
the online order page and had it mess up.
You have a $1500 daily limitation on your card that is causing you and Dell
problems but you can't correct it with your bank. No one else in this group
has been tied up with a $1500 daily limit on their bank cards. Our bank is
very cooperative with us and Dell, causing neither of us any problems.
We have ordered three computers using the online order page and not had any
problems.

But you're the expert.

"Linebacker" <linebacker@nolinuxmail.org> wrote in message
news:sWMSd.32753$s16.11532@trndny02...
> In article <ZtKSd.13683$fg.6391@fe07.lga>, girlsrule@hotmail.com says...
>
>
> ROFLMAO! "If you hadn't checked the box" LOL! Again you have no
> understanding
> of Dell's online ordering process nor the ability to understand why the
> dialog
> box is present and what it's purpose is even though it's been thoroughly
> explained several times.
>
> It's not a matter of the bank doing something with regard to the order.
> The
> bank is irrelvant. The bank should have to do nothing if you understand
> and can
> follow the reasoning why dell has the daily limit dialog box. It's dell
> who
> processes and submits the order. They simply did not do it in the manner
> the
> online ordering system prescribes. Dell even acknowledges it is not
> functioning correctly. The order was screwed up, not once but twice.
>
> So there you have it, you'll just have to accept the facts as Dell CS reps
> state. You simply have the inability to understand dell's online ordering
> system and the functions. If one calls in the order by phone, the CS rep
> processed the order precisely as I have previously stated, they break the
> freaking charges up into smaller amounts and process in separate
> transactions
> so the daily limit is not triggered. This is what the the options box on
> online ordering is for, it does the same thing. Get it now?
>
> I gave up and have now obtained a case, a power supply, a motherboard,
> memory,
> hard drives, dvd and cd drives, sound and video cards, an LCD monitor and
> decided to simply build my own tonight rather then deal with dell or this
> topic
> any further.
>
> This is absolutely funny. I've learned one thing not only are there some
> morons at Dell but there are some real lew-lews on the net.
>
>

Irene

2005-02-22, 11:45 pm

I TRIED to give him the benefit of the doubt. But this guy is intent on
proving that he is the problem.

"Tom J" <tomj_ga@despammed.com> wrote in message
news:JUSSd.9178$x53.648@newsread3.news.atl.earthlink.net...
>
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:0VSSd.19997$d41.5541@fe06.lga...
>
> Oh, most of us knew all along!! ;-)
>
> Tom J
>

Sparky

2005-02-23, 1:45 am

Linebacker wrote:

> In article <PHtSd.1326$Sd.350256@newshog.newsread.com>, mjhuffma@pro-ns.net
> says...
>
>
> LOL. Exactly my reasons. All my friends are in hock up to their eyeballs and
> barely living from paycheck to paycheck and a layoff away from losing it all.
> One is about to lose his home over $2300 debt to a credit card company.

I have (note I didn't say carry) a couple of credit cards and I pay the
full balance whenever I have charges. Can't remember when I paid a
nickel in CC finance charges. At worst I'm in debt up to my ankles, plus
I'm retired, so no job to lose.

To sum up, it's not whether or not one has one or more credit cards,
it's how he uses them. Having a CC does not compel one to charge up to
his limit and pay the minimum balance every month, that's just stupid,
not to mention financial suicide. Of course, not having a CC is no
guarantee of being solvent. My CR report shows that I carry 2% of my
combined CR limit - which is a plus when it comes to calculating one's
CR score (important if one plans to apply for a mortgage).

Paying cash for a car is a good rule of thumb, but it pays to run the
numbers for each situation. E.g., I bought a new Honda in 2003 and had
intended to write a check for it. However, I researched the interest
rates on new car loans at the time and saw that I could finance the car
thru Honda Finance for 3.64% and I was making about 3 times that in my
Vanguard account, so I borrowed some $$$ from Honda & let them finance
my car.

Naturally, I have a DB card along with my checking account. The daily
limit for cash withdrawals is $500. I have no idea if there is a limit
to DB card *purchases* other than the balance in my account. I have
never heard of a limit on DB card purchases as described.

Sparky

2005-02-23, 1:45 am

Giovanni Azua wrote:

> Hi Vandolay,
>
> Last month I ordered a Precision 670 worth over $5000USD and because
> of their mistake (they added an additional 20'' FP for free) they
> put my order on-hold for more than one moth with my card already
> charged from the first day. I had been through their customer
> no-care madness for a month with my order cancelled and restarted
> 3 times!

Are you sure Dell *charged* your account vs. getting authorization? An
authorization will reduce your CR available but doesn't show up as a
charge until later, i.e., no interest charges until after it posts
(depends, of course, on the terms of your account).

Sparky

2005-02-23, 1:45 am

Keith wrote:

> Regardless of the CC limit, Dell sucks at customer service. I ordered an
> Axim from them about 6 months ago. The unit arrived with no sync cable.
> After 2 weeks of phone calls, I finally gave up and sent the thing back.

Great, I'm very happy for you.

Sparky

2005-02-23, 1:45 am

Tom J wrote:

> "Bea Xxxx" <bsmp59@webtv.net> wrote in message
> news:22526-4219F0A6-329@storefull-3258.bay.webtv.net...
>
>
>
> If you let the post to this newsgroup sway you, more than Consumer
> Reports, in what and where you buy computer supplies and equipment,
> you are going to be making even bigger mistakes. Just go to any
> non-moderated newsgroup dedicated to any service or product and you
> see the newsgroup inundated with negative post. For every unhappy Dell
> customer, there are 99 happy customers. You don't get to be #1 by
> having every customer unhappy with you and your product.
>
> The person that started this thread for example, would not have a
> problem with Dell if he had his ducks in a row before he placed the
> order. He knew his credit was not good enough to make such an
> expensive purchase and he tried to make it anyway. Now he faults Dell
> for his limited credit. If in fact the credit card company would OK
> the total amount of the purchase, a single call to the credit card
> company in advance of making the purchase would have gotten an OK for
> a single specified charge.
>
> I bought my 1st Dell over 4 years ago and my last Dell last November
> and I have had no problems doing business with Dell, the same as the
> majority of Dell's customers.

Nice summary, Tom.

Sparky

2005-02-23, 5:45 am

Giovanni Azua wrote:

>
> http://www.resellerratings.com/seller1867.html
>
> Be careful while posting on it, as you may be found to
> be a covered DELL employee ... aren't you?

Let's put things in context, shall we?

Start with Gateway:

http://www.resellerratings.com/seller2053.html

HP (no 6 month ratings for Compaq):

http://www.resellerratings.com/seller1397.html

Sony has had fewer than 20 ratings in the past 6 month period:

http://www.resellerratings.com/seller1640.html

eMachines:

http://www.resellerratings.com/seller1195.html

IBM (also fewer than 20 ratings in the past 6 month period):

http://www.resellerratings.com/seller1335.html

Overall, I don't think Dell looks so bad and am surprised by so few
reports on IBM.

Sparky

2005-02-23, 5:45 am

Paul Knudsen wrote:

> On Mon, 21 Feb 2005 16:49:22 +0100, "Giovanni Azua"
> <bravegag@hotmail.com> wrote:
>
>
>
>
> Statistically this site means nothing. Unhappy customers are more
> likely to post there than satisfied ones. Just like here!
>
> And check out this first review:
>
> "I had a HORRIBLE experince with Dell yestarday and today. I will post
> the email i sent to them, even though i know it will be in vane.

Is that a weather vane by any chance? :)

Sparky

2005-02-23, 5:45 am

Linebacker wrote:

> In article <m0rSd.7771$x53.5526@newsread3.news.atl.earthlink.net>,
> tomj_ga@despammed.com says...
>
>
> You stupid freaking moron. Let me make this clear for you. At the time one
> orders online, Dell inquires if there is a credit limit and provides options to
> state that amount. The purpose for that option is so they can do as precisely
> as I stated break up the charges into smaller increments and bill the account
> on two separte business days. otherwise the inquiry of a daily limit is mute
> and irrelevant. The Dell CS Rep told me that apparently there was something
> wrong with this function and that they were aware of it. So you see it was Dell
> who created the problem. Further a clerk somehow entered within the order that
> I was paying partially be a "prepaid check". LOL. That was news to me. This
> was the XXX clown in India with Dell Credit Card Ops I spoke with on Friday
> morning..... he threw another wrench in the order.
>
> The problem was not my having a daily limit,

Really, looks to me as though if your limit covered your intended
transaction there would have been no problem.

> the problem is that Dell's order
> processing is screwed up and someone in their billing department screwed it up.
> I attempted to have the problem fixed, yet no one at Dell has the intelligence
> to handle this simple task until I was fortunate to reach a young lady on the
> phone today who took care of it in 60 seconds. She was simply a CS rep, why
> couldn't any of the others I talked too or emailed handle the matter? Why the
> run around?
>
> And lastly my bank doesn't do business over the phone. One must go to their
> offices and see a customer services rep.

Which bank is this - the First National Bank of BumXXXX? Suddenly it's
1952 - is that Rod Serling I see behind the lamp post? :)

> I don't have time for that. And yes
> they know me very well and know my status as a customer.

Way to go, chump, justifying your stupid actions.

Sparky

2005-02-23, 5:45 am

Linebacker wrote:

> In article <F3nSd.2775$Ba3.903@newsread2.news.atl.earthlink.net>,
> tomj_ga@despammed.com says...
>
>
>
> Not had my ducks in a row before ordering? LOL Pal? The fact is Dell gives you
> the option of picking the daily limit for the reason I outlined. Was told this
> morning it does not function properly and they are encountering this problem
> with many people. It;s not a matter of one not having good credit, it's a
> matter of a faulty ordering system.
>
> I did not use a credit card moron, I do not use them. Period! although I have
> excellent credit I used a bank debit card where the money comes directly out of
> my account. Do you understand the difference?

Completely - you're an idiot!

Sparky

2005-02-23, 5:45 am

Linebacker wrote:

> In article <TsadnUaPF7FEioffRVn-ug@giganews.com>, paulschilter@comcast.dot.net
> says...
>
>
> it
>
>
> Don't use credit cards. Never really used them much anyway. Gave the last one
> up 15 years ago and that one was American Express. I think if you totaled
> up all the things I bought on credit cards in a 10 year period, wouldn't
> hit 5K minus the use of it on business trips which my then employer reimbursed
> immediately.
>
> I've been on a strictly cash basis since then. The debit card is protected
> against fraud as well. I've seen to many people become a slave to the monthly
> interest payments always paying the minimum and nevr getting ahead.

The problem is running up to the limit & paying the minimum, not the use
of a CC. What part of that is difficult to understand?

Sparky

2005-02-23, 5:45 am

Notan wrote:

> Linebacker wrote:
>
>
>
> My question is, if you had a problem with online ordering, and Dell
> confirmed there was a problem with online ordering, why did order,
> online, a second time?
>
> Why didn't you order by phone?

Some people don't learn from their experiences, plus there's the
possibility of being a masochist.

Sparky

2005-02-23, 5:45 am

Linebacker wrote:

<snip>

> This oweuld be my thord Dell system I currently have a five year old XPST700r
> which the only problem I have had is two bad modems and two hard drives that
> expired prematurely. They replaced the items under warranty.

Dude, 2 words: spell check.

> I have written a letter to Mr. Dell regarding his poor customer service. I'm
> sure he's heard it all before and my letter will just be thrown in the pile.

If your letter is like your posts, it probably went into the "brain
damaged/illiterate" pile.

Sparky

2005-02-23, 5:45 am

Skidmore wrote:

> I know how to read pecker breath.

Ah, "pecker breath", good.

XXXX you, Nazi!

This thread is officially over.

Sparky

2005-02-23, 5:45 am

Linebacker wrote:

> In article <9KiSd.54951$iC4.12510@newssvr30.news.prodigy.com>,
> nospam@hotmail.com says...
>
>
> BWAHAHA you have a limit! It's just higher then mine. Giddy-uP!

Really? Unless you can substantiate that claim, you're just a HateDellbot.

Sparky

2005-02-23, 5:45 am

Irene wrote:

> As I said, I think that I am beginning to understand the REAL problem.

HEH, well put.

>
> "Linebacker" <linebacker@nolinuxmail.org> wrote in message
> news:kcOSd.32757$s16.4608@trndny02...
>
>
>
>

Giovanni Azua

2005-02-23, 5:45 am

Hi Linebacker,

"Linebacker" wrote in message
> Obviously you do not understand the problem. Of course the
> sale would have been stopped due to the daily limit.
>
It is very simple, if they were able to understand
your problem they would not be working for DELL as
Dellbots right now, but doing something smarter.

I was thinking about writing some kind of article
"Guide to deal with Dell without putting your mental health
at risk" probably writing an extensive review would be
also good.

Best Regards,
Giovanni

PS: Good luck building your system. I would do the same
if I could.

S.Lewis

2005-02-23, 8:45 am

"Irene" <girlsrule@hotmail.com> wrote in message
news:j7TSd.20001$Ql1.7628@fe06.lga...
>I TRIED to give him the benefit of the doubt. But this guy is intent on
>proving that he is the problem.
>

I'm surprised to see you post as much. There are legitmate gripes and then
there are people who mess things up and then want to avoid any
responsibility in the matter.

This type of post (from the OP) isn't new.

Stew

Bea Xxxx

2005-02-23, 4:45 pm

>Let's put things in context, shall we?

Thanks for doing a lot of the work for me. They ALL stink! I'm now
convinced my peace of mine can not handle trying to purchase from ANY of
these. I guess computers are really just for those who "don't" need
good customer service.

Bea

Notan

2005-02-23, 4:45 pm

Bea Xxxx wrote:
>
>
> Thanks for doing a lot of the work for me. They ALL stink! I'm now
> convinced my peace of mine can not handle trying to purchase from ANY of
> these. I guess computers are really just for those who "don't" need
> good customer service.

As has been brought up, NUMEROUS TIMES, good service is available,
but it'll cost you.

Notan

Giovanni Azua

2005-02-23, 4:45 pm

Hi Bea,

"Bea Xxxx" wrote:
> Thanks for doing a lot of the work for me. They ALL stink! I'm now
> convinced my peace of mine can not handle trying to purchase from ANY of
> these. I guess computers are really just for those who "don't" need
> good customer service.
>
This depends on what you do ... I would certainly love to
build my own hardware system with all pieces carefully selected
and not depend on anyone specially DELL but if you are really
focussed on something e.g. Software Development with enough
pressure you certainly don't want to spend your time finding
out:

- what is the latest hardware conflict of your system
- which drivers are outdated
- if some tiny part breaks then remember where did you get
that one from ...

It is simply not possible to do everything.

Best Regards,
Giovanni

WSZsr

2005-02-23, 4:45 pm

Most customers do not need customer support.

If you configure the system carefully on Dell's website and order online
with a credit card that is good, your system will arrive on your doorstep
without involving anyone at Dell.

Dell's hardware is very reliable. Few problems are hardware related. Most
problems are customer created and relate to software issues. For example,
customers install old software that is not compatible with XP SP2 or they
carelessly download something without understanding the consequences. Not
to mention viruses and malware. These customer created issues can be
avoided with some simple common sense.

Dell's responsibility does not include solving these issues. Software is
the responsibility of the customer. Don't forgot that you can return the
software configuration to its original configuration with the F11 restore
utility.

Most of the problems you read about here are customer created. They either
decide to change their order after it has been transmitted to Dell or they
do not have an adequate credit limit. Even more common are the customer
created software issues.

Dell's customer service sucks. It may be better than the rest but it still
sucks. So it is in our best interest to do everything right at our end to
avoid relying on Dell. That said, most customers that have to use Dell's
customer service are satisfied and don't come here to XXXXX about how good
it is.

"Bea Xxxx" <bsmp59@webtv.net> wrote in message
news:4702-421CA078-22@storefull-3258.bay.webtv.net...
>
> Thanks for doing a lot of the work for me. They ALL stink! I'm now
> convinced my peace of mine can not handle trying to purchase from ANY of
> these. I guess computers are really just for those who "don't" need
> good customer service.
>
> Bea
>

Irene

2005-02-23, 4:45 pm

As I said, I like to give people the benefit of the doubt.

"S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
news:lw_Sd.30392$a96.1773@bignews3.bellsouth.net...
>
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:j7TSd.20001$Ql1.7628@fe06.lga...
>
>
> I'm surprised to see you post as much. There are legitmate gripes and
> then there are people who mess things up and then want to avoid any
> responsibility in the matter.
>
> This type of post (from the OP) isn't new.
>
>
> Stew
>

Irene

2005-02-23, 4:45 pm

"Sparky" <nemo@moon.sun.edu> wrote in message
news:fBWSd.19524$Ez.17449@fe08.lga...
> I have never heard of a limit on DB card purchases as described.

Frankly, I doubt that anyone else has either.
Not to mention a bank that refuses to do business over the phone.

My husband and I got our first bank card from Bank of America, the year they
began issuing them(I believe B of A was the first bank to use bank cards).
That was more than 40 years ago. We have never had a purchase rejected
because the bank refused to honor the charge or debit. We have been called
by the bank to verify a particular transaction, but nothing beyond that.
When needed for a one time large purchase, we have had no problem getting it
authorized by a simple phone call, in advance of the purchase, to the bank
involved. All things considered, I think what happened is that he messed up
and rather than admitting it, he is looking for a scapegoat.

The only reasons that I can think of for a bank to put such restrictions on
a person's account, including that they come into the bank in person, would
be a fraud alert or identity theft situation, a lack of credit history, or a
poor credit history.

"Sparky" <nemo@moon.sun.edu> wrote in message
news:fBWSd.19524$Ez.17449@fe08.lga...
> Linebacker wrote:
>
>
> I have (note I didn't say carry) a couple of credit cards and I pay the
> full balance whenever I have charges. Can't remember when I paid a nickel
> in CC finance charges. At worst I'm in debt up to my ankles, plus I'm
> retired, so no job to lose.
>
> To sum up, it's not whether or not one has one or more credit cards, it's
> how he uses them. Having a CC does not compel one to charge up to his
> limit and pay the minimum balance every month, that's just stupid, not to
> mention financial suicide. Of course, not having a CC is no guarantee of
> being solvent. My CR report shows that I carry 2% of my combined CR
> limit - which is a plus when it comes to calculating one's CR score
> (important if one plans to apply for a mortgage).
>
> Paying cash for a car is a good rule of thumb, but it pays to run the
> numbers for each situation. E.g., I bought a new Honda in 2003 and had
> intended to write a check for it. However, I researched the interest rates
> on new car loans at the time and saw that I could finance the car thru
> Honda Finance for 3.64% and I was making about 3 times that in my Vanguard
> account, so I borrowed some $$$ from Honda & let them finance my car.
>
> Naturally, I have a DB card along with my checking account. The daily
> limit for cash withdrawals is $500. I have no idea if there is a limit to
> DB card *purchases* other than the balance in my account. I have never
> heard of a limit on DB card purchases as described.

Notan

2005-02-23, 4:45 pm

Kind of OT, but what the hell...

I remember my first credit card... I was in college and my limit
was something like $1000. After a year of not using the card, AT
ALL, I received a letter from the bank, telling me that because
I was such a good customer, and never had any delinquent payments
(Mind you, I never had ANY payments!), they were raising my limit
to $5000.

Unless you've done something terribly wrong, BANKS WANT TO LOAN
YOU MONEY!!!

Notan

Irene wrote:
>
> Frankly, I doubt that anyone else has either.
> Not to mention a bank that refuses to do business over the phone.
>
> My husband and I got our first bank card from Bank of America, the year they
> began issuing them(I believe B of A was the first bank to use bank cards).
> That was more than 40 years ago. We have never had a purchase rejected
> because the bank refused to honor the charge or debit. We have been called
> by the bank to verify a particular transaction, but nothing beyond that.
> When needed for a one time large purchase, we have had no problem getting it
> authorized by a simple phone call, in advance of the purchase, to the bank
> involved. All things considered, I think what happened is that he messed up
> and rather than admitting it, he is looking for a scapegoat.
>
> The only reasons that I can think of for a bank to put such restrictions on
> a person's account, including that they come into the bank in person, would
> be a fraud alert or identity theft situation, a lack of credit history, or a
> poor credit history.

Lineacker

2005-02-23, 4:45 pm

In article <0VSSd.19997$d41.5541@fe06.lga>, girlsrule@hotmail.com says...
>
>
>As I said, I think that I am beginning to understand the REAL problem.
>

No you're just XXXXing stupid. Here I'll let Dell explain it to you

http://support.dell.com/support/top.../document?dn=10
12111

By the way I went to the bank, Dell had received authorizations for the funds
on both orders and kept resubmitting them They were jsut to stupid to take the
funds after they received the authorizations They tied my acount up with a
$1200 authorization, a $758 and another one jsut a bit ago yet my order was
still on hold because they claim no authorization. they lied.

Yeah some hi-tech company

Lineacker

2005-02-23, 4:45 pm

In article <421CF973.F4ED7B03@ddress.com>, notan@ddress.com says...[vbcol=seagreen]
>
>
>Kind of OT, but what the hell...
>
>I remember my first credit card... I was in college and my limit
>was something like $1000. After a year of not using the card, AT
>ALL, I received a letter from the bank, telling me that because
>I was such a good customer, and never had any delinquent payments
>(Mind you, I never had ANY payments!), they were raising my limit
>to $5000.
>
>Unless you've done something terribly wrong, BANKS WANT TO LOAN
>YOU MONEY!!!
>
>Notan
>
>Irene wrote:

Don't use credit cards yet have over 635K in the bank, a new $500K home paid
cash for and I have a 1500 limit at my instruction when I opened the account.
No credit problems ever, have excellent credit Nuff said!

Paul Knudsen

2005-02-23, 4:45 pm

On Wed, 23 Feb 2005 09:25:44 -0600, bsmp59@webtv.net (Bea Xxxx) wrote:

>Thanks for doing a lot of the work for me. They ALL stink! I'm now
>convinced my peace of mine can not handle trying to purchase from ANY of
>these. I guess computers are really just for those who "don't" need
>good customer service.
>
>Bea

That's more-or-less true. So build your own. Then complain to
yourself when something goes wrong.
--
Top 10 Conservative Idiots:
http://www.democraticunderground.com/top10/

Paul Knudsen

2005-02-23, 4:45 pm

On Tue, 22 Feb 2005 11:56:43 -0600, bartalo@webtv.net wrote:

>This is what is so sad about this problem. Companies can get away with
>treating us like crap because people put up with it.

It's simple. people go for the lowest price. They don't think about
customer service until they need it.

> I bet you are very
>computer savvy and even know how to put your unit together and resolve a
>lot of the problems yourself. Not all of us are this fortunate and that
>is why good Customer Service is a "necessity" for us. But as long as
>people like yourself keep buying those Dell products, there is no hope
>they will ever resolve their bad Customer Service.

Thanks for the kind words but I'm not all that savvy. I'd never
consider doing a complete build.

My wife gave me a SATA drive for Christmas and I ran into all kinds of
hassles trying to install it. It's working great now, but I never
could restore my drive image to it. Yes, I did call Dell support when
I could not get into MS's "repair" option. Naturally they were no
help!
--
Top 10 Conservative Idiots:
http://www.democraticunderground.com/top10/

Irene

2005-02-23, 4:45 pm

I don't know how long ago that was, but way back when, when I was just out
of my teens, banks were a little more careful than today. Today, I can't
imagine someone having problems unless they have a bad credit history and
even then I have seen advertisements for credit cards for people who have
bad credit.
That is one of the reasons that the fees and interest rates are so high.

"Notan" <notan@ddress.com> wrote in message
news:421CF973.F4ED7B03@ddress.com...[vbcol=seagreen]
> Kind of OT, but what the hell...
>
> I remember my first credit card... I was in college and my limit
> was something like $1000. After a year of not using the card, AT
> ALL, I received a letter from the bank, telling me that because
> I was such a good customer, and never had any delinquent payments
> (Mind you, I never had ANY payments!), they were raising my limit
> to $5000.
>
> Unless you've done something terribly wrong, BANKS WANT TO LOAN
> YOU MONEY!!!
>
> Notan
>
> Irene wrote:

Tom Scales

2005-02-23, 4:45 pm

"Lineacker" <linbacker@linxmail.org> wrote in message
news:t27Td.29935$ya6.22568@trndny01...
> In article <421CF973.F4ED7B03@ddress.com>, notan@ddress.com says...
[vbcol=seagreen]
> Don't use credit cards yet have over 635K in the bank, a new $500K home
> paid
> cash for and I have a 1500 limit at my instruction when I opened the
> account.
> No credit problems ever, have excellent credit Nuff said!
>

If you have only $635K in the bank and paid cash for a $500K home, then
you're not very good with managing money, are you.

Irrational

Lineacker

2005-02-23, 4:45 pm

In article <4E7Td.29665$Rl5.21547@bignews4.bellsouth.net>, tomtoo@softhome.net
says...
>
>
>
>"Lineacker" <linbacker@linxmail.org> wrote in message
>news:t27Td.29935$ya6.22568@trndny01...
>
>
>If you have only $635K in the bank and paid cash for a $500K home, then
>you're not very good with managing money, are you.
>
>Irrational
>
>

ROFLMAO! Jealous? Actually I am very good with managing money and I have
excellent credit. I won't even list my investments. I think I'm doing rather
well. Better then 75% of the interest paying slaves. I don't use credit ever.
The debit card is simply my check book adm I am perfectly comfortable with the
limit at the time I opened the checking account.

Irene

2005-02-23, 4:45 pm

Sure. Only, you missed the important part of that statement.

" Sometimes the order must be placed with two or three separate charges
going to the bank instead of the entire system amount."

If you had made arrangements with your bank, IN ADVANCE, you could have left
the box unchecked and avoided the whole problem. The key is "IN ADVANCE".
As I have said, we have charged to credit cards, used check cards and debit
cards. Nothing like that has ever occurred and we have charged/debited
single purchases exceeding $15,000.

Oh, yes, about me being "------ stupid"

Who is the one having all the problems? We avoided having such problems by
"planning ahead". How about you?

"Lineacker" <linbacker@linxmail.org> wrote in message
news:HZ6Td.29933$ya6.118@trndny01...
> In article <0VSSd.19997$d41.5541@fe06.lga>, girlsrule@hotmail.com says...
>
>
> No you're just XXXXing stupid. Here I'll let Dell explain it to you
>
> http://support.dell.com/support/top.../document?dn=10
> 12111
>
> By the way I went to the bank, Dell had received authorizations for the
> funds
> on both orders and kept resubmitting them They were jsut to stupid to
> take the
> funds after they received the authorizations They tied my acount up with
> a
> $1200 authorization, a $758 and another one jsut a bit ago yet my order
> was
> still on hold because they claim no authorization. they lied.
>
> Yeah some hi-tech company
>

Irene

2005-02-23, 11:45 pm

"Lineacker" <linbacker@linxmail.org> wrote in message
news:t27Td.29935$ya6.22568@trndny01...

>I have a 1500 limit at my instruction when I opened the >account.

Well, FINALLY, after all the BS, you just admitted the cause of the
problem. You created it yourself and didn't have common sense enough to
contact your bank IN ADVANCE to inform them you would have a one time
"charge" coming through that exceeded your self imposed limit.
All you had to do was tell your bank about the charge and from what company
it was coming and you could have avoided all your problems.

AND, I'm the "-------- stupid" one?

I think not.

"Lineacker" <linbacker@linxmail.org> wrote in message
news:t27Td.29935$ya6.22568@trndny01...
> In article <421CF973.F4ED7B03@ddress.com>, notan@ddress.com says...
>
>
> Don't use credit cards yet have over 635K in the bank, a new $500K home
> paid
> cash for and I have a 1500 limit at my instruction when I opened the
> account.
> No credit problems ever, have excellent credit Nuff said!
>

Lineacker

2005-02-23, 11:45 pm

In article <460q11pcgdbpti9ri6rk947tsbm83eg82b@4ax.com>, bigkahuna@jupada.com
says...
>
>
>On Wed, 23 Feb 2005 09:25:44 -0600, bsmp59@webtv.net (Bea Xxxx) wrote:
>
>
>That's more-or-less true. So build your own. Then complain to
>yourself when something goes wrong.
>--
>Top 10 Conservative Idiots:
>http://www.democraticunderground.com/top10/

Just finished mine this afternoon first one I ever did. Took about 90 minutes
from start to finish then installed Windows XP, my isp and some other software
and the damn thing runs like a dream.

2x160 GB HDD, dvd burner, CD rw, flat panel screen, ATI graphics, Pentium 4
2mb memory, sound blaster sound card, full duplex modem surround speakers with
sub woofer so far so good.

Notan

2005-02-23, 11:45 pm

Lineacker wrote:
>
> In article <4E7Td.29665$Rl5.21547@bignews4.bellsouth.net>, tomtoo@softhome.net
> says...
>
> ROFLMAO! Jealous? Actually I am very good with managing money and I have
> excellent credit. I won't even list my investments. I think I'm doing rather
> well. Better then 75% of the interest paying slaves. I don't use credit ever.
> The debit card is simply my check book adm I am perfectly comfortable with the
> limit at the time I opened the checking account.

I can pretty much guarantee that, in regards to this discussion, the word
"jealous" has never pooped into anyone's head.

Notan

Notan

2005-02-23, 11:45 pm

Notan wrote:
>
> Lineacker wrote:
>
> I can pretty much guarantee that, in regards to this discussion, the word
> "jealous" has never pooped into anyone's head.

Freudian slip... That should've been "popped!"

Notan

Irene

2005-02-23, 11:45 pm

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:4E7Td.29665$Rl5.21547@bignews4.bellsouth.net...

> you're not very good with managing money, are you.
>
> Irrational

Not to mention planning ahead for a one time purchase that he knows will
exceed his self imposed $1500 limit. >g<

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:4E7Td.29665$Rl5.21547@bignews4.bellsouth.net...
>
> "Lineacker" <linbacker@linxmail.org> wrote in message
> news:t27Td.29935$ya6.22568@trndny01...
>
>
> If you have only $635K in the bank and paid cash for a $500K home, then
> you're not very good with managing money, are you.
>
> Irrational
>
>

Irene

2005-02-23, 11:45 pm

You can say that again.

"Notan" <notan@ddress.com> wrote in message
news:421D09C2.6EE56B9F@ddress.com...
> Lineacker wrote:
>
> I can pretty much guarantee that, in regards to this discussion, the word
> "jealous" has never pooped into anyone's head.
>
> Notan

S.Lewis

2005-02-23, 11:45 pm

"Paul Knudsen" <bigkahuna@jupada.com> wrote in message
news:ke0q11dbiij6hl8hqdlpvk378egpa0ljjm@4ax.com...
> On Tue, 22 Feb 2005 11:56:43 -0600, bartalo@webtv.net wrote:
>
>
> It's simple. people go for the lowest price. They don't think about
> customer service until they need it.
>
>
> Thanks for the kind words but I'm not all that savvy. I'd never
> consider doing a complete build.
>
> My wife gave me a SATA drive for Christmas and I ran into all kinds of
> hassles trying to install it. It's working great now, but I never
> could restore my drive image to it. Yes, I did call Dell support when
> I could not get into MS's "repair" option. Naturally they were no
> help!
> --
> Top 10 Conservative Idiots:
> http://www.democraticunderground.com/top10/

Complete builds are for most people overrated, and they're seldom cheap
(unless one buys cheap parts). I continue to enjoy mine and it's solid as
a rock, but there's certainly a place for reliable OEM units.

Stew

Lineacker

2005-02-23, 11:45 pm

In article <KV7Td.18733$4z7.10384@fe07.lga>, girlsrule@hotmail.com says...
>
>
>Sure. Only, you missed the important part of that statement.
>
>" Sometimes the order must be placed with two or three separate charges
>going to the bank instead of the entire system amount."

God damn are you XXXXing stupid! Orecisely what I have been attempting to
accomplish all along

>
>If you had made arrangements with your bank, IN ADVANCE, you could have left
>the box unchecked and avoided the whole problem. The key is "IN ADVANCE".
>As I have said, we have charged to credit cards, used check cards and debit
>cards. Nothing like that has ever occurred and we have charged/debited
>single purchases exceeding $15,000.
>
>Oh, yes, about me being "------ stupid"

Hey dumb twat the purpose of the check box is so dell knows to split the
amounts up into smaller increments than the daily limit. The link is
disfunctional, yet you can;t understand that,

15,000 over on a debit card...... you are a liar

>
>Who is the one having all the problems? We avoided having such problems by
>"planning ahead". How about you?
>

I went there today and had it raised. Just called Dell they resubmitted and
they still said it's fubar. they're screwed up that's all there is to it

Obviously you are some dumb cunt who doesn't understand the purpose of online
ordering and why it should be up to the seller to make sure the ordering system
and billing system is in proper working order. This in is=tself makes it
easier for consumers to businessd with less hassles and less involvement with
stupid XXXXing dellbots like you

Lineacker

2005-02-23, 11:45 pm

In article <421D09C2.6EE56B9F@ddress.com>, notan@ddress.com says...
>
>
>Lineacker wrote:
tomtoo@softhome.net[vbcol=seagreen]
rather[vbcol=seagreen]
ever.[vbcol=seagreen]
the[vbcol=seagreen]
>
>I can pretty much guarantee that, in regards to this discussion, the word
>"jealous" has never pooped into anyone's head.
>
>Notan

I think you all have lots of poop in your head

Lineacker

2005-02-23, 11:45 pm

In article <728Td.18784$PG7.1656@fe07.lga>, girlsrule@hotmail.com says...
>
>
>You can say that again.
>
>"Notan" <notan@ddress.com> wrote in message
>news:421D09C2.6EE56B9F@ddress.com...
>
>

BLOW ME

Lineacker

2005-02-23, 11:45 pm

In article <Z%7Td.18770$OG7.373@fe07.lga>, girlsrule@hotmail.com says...
>
>
>"Tom Scales" <tomtoo@softhome.net> wrote in message
>news:4E7Td.29665$Rl5.21547@bignews4.bellsouth.net...
>
>
>
>
>Not to mention planning ahead for a one time purchase that he knows will
>exceed his self imposed $1500 limit. >g<

Bwahah just for the hell of it I had the limit raised and the order still
wouldn;t go through they're screwed up you sure you're not a dellbot XXXXX

>
>
>
>
>"Tom Scales" <tomtoo@softhome.net> wrote in message
>news:4E7Td.29665$Rl5.21547@bignews4.bellsouth.net...
>
>

Lineacker

2005-02-23, 11:45 pm

In article <_W7Td.18740$ty7.563@fe07.lga>, girlsrule@hotmail.com says...
>
>
>"Lineacker" <linbacker@linxmail.org> wrote in message
>news:t27Td.29935$ya6.22568@trndny01...
>
>
>
>
>Well, FINALLY, after all the BS, you just admitted the cause of the
>problem. You created it yourself and didn't have common sense enough to
>contact your bank IN ADVANCE to inform them you would have a one time
>"charge" coming through that exceeded your self imposed limit.
>All you had to do was tell your bank about the charge and from what company
>it was coming and you could have avoided all your problems.
>
>AND, I'm the "-------- stupid" one?

Shove a dildoo up your XXX you're a XXXXing moron are you from texas?

Irene

2005-02-23, 11:45 pm

Yes, and you did it AFTER you initiated the order and AFTER you checked that
box..
Can you comprehend-------"IN ADVANCE"
Then you would not have had to check the damn box, which is what started all
your problems.

And I'm the one that's "------- stupid"

"Lineacker" <linbacker@linxmail.org> wrote in message
news:My8Td.44164$W16.39945@trndny07...
> In article <Z%7Td.18770$OG7.373@fe07.lga>, girlsrule@hotmail.com says...
>
>
>
> Bwahah just for the hell of it I had the limit raised and the order still
> wouldn;t go through they're screwed up you sure you're not a dellbot
> XXXXX
>
>
>
>
>
>

smh

2005-02-23, 11:45 pm

Irene wrote:
>
> Sure. Only, you missed the important part of that statement.
>
> " Sometimes the order must be placed with two or three separate charges
> going to the bank instead of the entire system amount."
>
> If you had made arrangements with your bank, IN ADVANCE, you could have left
> the box unchecked and avoided the whole problem. The key is "IN ADVANCE".
> As I have said, we have charged to credit cards, used check cards and debit
> cards. Nothing like that has ever occurred and we have charged/debited
> single purchases exceeding $15,000.
>
> Oh, yes, about me being "------ stupid"
>
> Who is the one having all the problems? We avoided having such problems by
> "planning ahead". How about you?

Please read Linebacker's earlier posts near the beginning of this
thread.
[vbcol=seagreen]
>
> "Lineacker" <linbacker@linxmail.org> wrote in message
> news:HZ6Td.29933$ya6.118@trndny01...

smh

2005-02-23, 11:45 pm

Lineacker wrote:
>
> In article <KV7Td.18733$4z7.10384@fe07.lga>, girlsrule@hotmail.com says...
>
> God damn are you XXXXing stupid! Orecisely what I have been attempting to
> accomplish all along
>
>
> Hey dumb twat the purpose of the check box is so dell knows to split the
> amounts up into smaller increments than the daily limit. The link is
> disfunctional, yet you can;t understand that,
>
> 15,000 over on a debit card...... you are a liar
>
>
> I went there today and had it raised. Just called Dell they resubmitted and
> they still said it's fubar. they're screwed up that's all there is to it
>
> Obviously you are some dumb cunt who doesn't understand the purpose of online
> ordering and why it should be up to the seller to make sure the ordering system
> and billing system is in proper working order. This in is=tself makes it
> easier for consumers to businessd with less hassles and less involvement with
> stupid XXXXing dellbots like you

Please easy on the language with Irene. She may be shell-shocked from
all the attacks she's been getting from the Dellbots.

Tom Scales

2005-02-23, 11:45 pm

"Lineacker" <linbacker@linxmail.org> wrote in message
news:LL7Td.34419$f%5.7494@trndny03...
> In article <4E7Td.29665$Rl5.21547@bignews4.bellsouth.net>,
> tomtoo@softhome.net
> says...
>
> ROFLMAO! Jealous? Actually I am very good with managing money and I have
> excellent credit. I won't even list my investments. I think I'm doing
> rather
> well. Better then 75% of the interest paying slaves. I don't use credit
> ever.
> The debit card is simply my check book adm I am perfectly comfortable with
> the
> limit at the time I opened the checking account.
>

Jealous, uh, no.

Those figures were many years ago for me. I use M, not K, to describe my
assets.

Irene

2005-02-23, 11:45 pm

"smh" <smhong@mindspring.com> wrote in message
news:421D2338.DE7E202B@mindspring.com...

Please read Linebacker's earlier posts near the beginning of this
thread.

I have read all his posts.

He stated that when he placed the order, he checked the box that said he had
a $1500 daily limit on his debit card. He finally admitted that this was a
self imposed limit that he could have raised and ultimately did raise,
himself. He also said that AFTER he initiated the order and it was put on
hold, he went to his bank(why I don't know, we only have to call our bank to
change our limits) and increased the daily limit. By that time, the damage
had already been done. Dell admitted to having problems with that "check
box" and for reasons that he never does go into, was unable to fix the
problem for him. He just called people names.

A. He should have increased his daily debit limit before he placed the
original order.

B. When he realized that he was having problems that were not likely to be
corrected easily, he should have cancelled his order.
Then gone to his bank and increased his daily limit so that the order could
be processed without splitting it. And, THEN reordered the computer, leaving
that box unchecked.
Common Sense!!!!

Also common sense, it is much easier to avoid a problem than to fix it,
particularly in today's computer oriented business world. I am sure you have
heard: "the computer did it".

This should give you some insight in "Linebacker"

On 2/21/05 he posted the following:

"The default limit is placed in order to protect one from theft and limit
liability. Since the money is in the account there was no problem on my
end."

Then on 2/23/05 he posted the following"

"I have a 1500 limit at my instruction when I opened the account. "

On 2/22/05 he posted:
"Oh for Christsakes get off the bank is the problem routine. You're too
freaking stupid to understand the problem. Move on."

On 2/22/05 he posted:

"I gave up and have now obtained a case, a power supply, a motherboard,
memory,
hard drives, dvd and cd drives, sound and video cards, an LCD monitor and
decided to simply build my own tonight rather then deal with dell or this
topic any further."

Then on 2/23/05 he posted:

"I went there today and had it raised."

Get the picture?

"smh" <smhong@mindspring.com> wrote in message
news:421D2338.DE7E202B@mindspring.com...[vbcol=seagreen]
> Irene wrote:
>
> Please read Linebacker's earlier posts near the beginning of this
> thread.
>

Irene

2005-02-23, 11:45 pm

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:_U9Td.7730$Q47.3958@bignews5.bellsouth.net...
> Jealous, uh, no.
>
> Those figures were many years ago for me. I use M, not K, to describe my
> assets.

Likewise. That is why we have one card that has no limit, daily or
otherwise.

We have never carried a balance from month to month on any of our bank
cards. Everything is paid as soon as it is due.

We do believe in excepting free use of their money, though. >g<

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:_U9Td.7730$Q47.3958@bignews5.bellsouth.net...
>
> "Lineacker" <linbacker@linxmail.org> wrote in message
> news:LL7Td.34419$f%5.7494@trndny03...
>
> Jealous, uh, no.
>
> Those figures were many years ago for me. I use M, not K, to describe my
> assets.
>

Irene

2005-02-23, 11:45 pm

Read my responses to your comments below:

"Lineacker" <linbacker@linxmail.org> wrote in message
news:Bw8Td.44130$W16.20665@trndny07...
> In article <KV7Td.18733$4z7.10384@fe07.lga>, girlsrule@hotmail.com says...
>
>
> God damn are you XXXXing stupid! Orecisely what I have been attempting to
> accomplish all along

"Orecisely" ?

>
>
>
> Hey dumb twat the purpose of the check box is so dell knows to split the
> amounts up into smaller increments than the daily limit. The link is
> disfunctional, yet you can;t understand that,

Don't you understand that if you had not had the daily limit of $1500 that
you was placed on your account, yourself and could have temporarily
increased yourself, Dell would not have had to "split the charges". And you
would not have had to check the box that tells them your account has a $1500
daily limit.

>
>
> 15,000 over on a debit card...... you are a liar

Sorry, but you are wrong. We currently have two credit cards that have
limits of $25,000 and No Limit, respectively. And the only limit on our
CheckCard(debit card) is the amount in our bank account at the time we use
the card. That is what REALLY good money management and credit does for us.

You just THINK you are good at managing your money, but in fact what you
describe is not only "irrational"(as someone already told you) but obsurd.
It's your money and you can flush it down the john or pile it up and burn
it, BUT, don't delude yourself into believing that what you are doing is
good money management. It is not.
And above all, don't try to con the people here into believing it is. It
just won't fly.

>
> I went there today and had it raised. Just called Dell they resubmitted
> and
> they still said it's fubar. they're screwed up that's all there is to it
>
> Obviously you are some dumb cunt who doesn't understand the purpose of
> online
> ordering and why it should be up to the seller to make sure the ordering
> system
> and billing system is in proper working order.

As I told you(as have others) we used that on line order site without any
problems at all. You caused your own problems and just don't want to accept
responsibility for it.

You are correct that Dell should fix any problems with their sites, but that
doesn't relieve you of the responsibility to use some common sense and good
judgement. You knew that you had the$1599 daily limit and you knew that you
could have increased the limit BEFORE you ever placed the order. It is that
simple.
Again, we ordered three times using that same on line order page. Each of
our purchases were in the range of $3000. None of them were split. None of
them were rejected or placed on hold. None of them caused us problems in
making the payment for the order.

Can't you get it?

YOU CAUSED YOUR OWN PROBLEMS.

And now you're upset because Dell can't rectify the mess you created.

This in is=tself makes it
> easier for consumers to businessd with less hassles and less involvement
> with
> stupid XXXXing dellbots like you

" stupid XXXXing dellbots like you "

Boy, the Dellbots are going to get a real laugh out of that last comment.

Irene

2005-02-23, 11:45 pm

oops, typo. That should have been $1500 not $1599

"Irene" <girlsrule@hotmail.com> wrote in message
news:etaTd.19446$CO2.6200@fe07.lga...
> Read my responses to your comments below:
>
> "Lineacker" <linbacker@linxmail.org> wrote in message
> news:Bw8Td.44130$W16.20665@trndny07...
>
> "Orecisely" ?
>
>
>
> Don't you understand that if you had not had the daily limit of $1500 that
> you was placed on your account, yourself and could have temporarily
> increased yourself, Dell would not have had to "split the charges". And
> you would not have had to check the box that tells them your account has a
> $1500 daily limit.
>
>
> Sorry, but you are wrong. We currently have two credit cards that have
> limits of $25,000 and No Limit, respectively. And the only limit on our
> CheckCard(debit card) is the amount in our bank account at the time we use
> the card. That is what REALLY good money management and credit does for
> us.
>
> You just THINK you are good at managing your money, but in fact what you
> describe is not only "irrational"(as someone already told you) but obsurd.
> It's your money and you can flush it down the john or pile it up and burn
> it, BUT, don't delude yourself into believing that what you are doing is
> good money management. It is not.
> And above all, don't try to con the people here into believing it is. It
> just won't fly.
>
>
>
> As I told you(as have others) we used that on line order site without any
> problems at all. You caused your own problems and just don't want to
> accept responsibility for it.
>
> You are correct that Dell should fix any problems with their sites, but
> that doesn't relieve you of the responsibility to use some common sense
> and good judgement. You knew that you had the$1599 daily limit and you
> knew that you could have increased the limit BEFORE you ever placed the
> order. It is that simple.
> Again, we ordered three times using that same on line order page. Each of
> our purchases were in the range of $3000. None of them were split. None of
> them were rejected or placed on hold. None of them caused us problems in
> making the payment for the order.
>
> Can't you get it?
>
> YOU CAUSED YOUR OWN PROBLEMS.
>
> And now you're upset because Dell can't rectify the mess you created.
>
>
> This in is=tself makes it
>
>
> " stupid XXXXing dellbots like you "
>
>
> Boy, the Dellbots are going to get a real laugh out of that last comment.
>

Tom Scales

2005-02-23, 11:45 pm

"Irene" <girlsrule@hotmail.com> wrote in message
news:qwaTd.19460$rX2.157@fe07.lga...
> oops, typo. That should have been $1500 not $1599
>

OK, I snipped a lot, but I was lazy.

While I do agree, Irene, that the $1500 limit caused a problem, we should
not ignore that the magic little check box should have worked.

That said, the way I have always read the checkbox was that it let you enter
TWO cards on which to split the charge NOT that it allows a single card to
be split over two days.

OK, wait, I actually went as far as to add a machine to my cart.

There is a CHECKBOX to choose TWO cards.

There is a DROPDOWN to choose what your Debit card limit is.

So, we'll assume the original poster didn't remember what he did, and Dell
screwed up.

I believe they likely did. There's been a lot of abuse towards the Original
poster, but Dell likely did screw up.

The abuse comes from the BAD attitude expressed here.

It has to be bad for Irene to be on Dell's side :)

Tom

smh

2005-02-23, 11:45 pm

Irene wrote:
> "smh" wrote:
>
> Please read Linebacker's earlier posts near the beginning of this
> thread.
>
> I have read all his posts.

What I gather from the following are these:

1. Dell asked about the limit, but there's no explicit instructions to
raise the limit when the limit is not sufficient.

2. Dell expected Linebaker to raise the limit while Linebacker assumed
Dell would split the charges.

(Note: There's some discrepancy on how the charges were split. That
might have been caused by more than one Dell's botched charge split.)

------------------------------
As I previosuly stated
when submitting the order and utilizing a bank or debit card they
specifically ask if there is a daily limit on the account. Why
certainly,
everyone has a daily limit. One would assume they ask this in order to
split
the purchase price up and submit more than one withdrawl.

Apparently it is supposed to be done but the option isn't working.
After
several hours and emails trying to straighten this matter out I got
ahold of a
young lady this morning who straighted the entire matter out in less
than a
minute and deducted 1/3 this morning and a 1/3 the next two days.

------------------------------
The fact is Dell gives you
the option of picking the daily limit for the reason I outlined. Was
told this
morning it does not function properly and they are encountering this
problem
with many people. It;s not a matter of one not having good credit, it's
a
matter of a faulty ordering system.

Since dell inquires about the limit at the time of the order and amount
their
option was offered so they could do just as I stated, break the purchase
price
up into separate withdrawls.

within one minute the matter was straighened out when I got lucky and
found
someone at Dell who knwew what the hell they were doing. The deducted a
portion
of the sale from my account i seconds, the remainder tomorrow.

------------------------------
It took four days, several emails and calls to clear up a very simple
matter that a lady who was helpful and knowlegeable this morning cleared
up in
60 seconds and acknowledged there was a problem with their online
ordering. The
problem was never on my end.

------------------------------
Fortunately I reached the correct person this morning who was probably
no more
then a CS rep who recognized the problem from other buyers and rectified
it
immediately and who acknowleged the problem was a glitch in their online
ordering where they specifically inquire about daily limits on credit or
debit
cards and the ammount it is set at. Apparently this is so they may
break the
withdrawls into smaller increments and withdraw over a couple days to
avoid
this type of problem.

------------------------------

S.Lewis

2005-02-23, 11:45 pm

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:_U9Td.7730$Q47.3958@bignews5.bellsouth.net...

<snip>

> Those figures were many years ago for me. I use M, not K, to describe my
> assets.
>

BAM!

:-) heh he

Stew

smh

2005-02-23, 11:45 pm

Irene wrote:
> "smh" wrote:
>
> Please read Linebacker's earlier posts near the beginning of this
> thread.
>
> I have read all his posts.

What I gather from the following are these:

1. Dell asked about the limit, but there's no explicit instructions to
raise the limit when the limit is not sufficient.

2. Dell expected Linebaker to raise the limit while Linebacker assumed
Dell would split the charges.

(Note: There's some discrepancy on how the charges were split. That
might have been caused by more than one Dell's botched charge split.)

------------------------------
As I previosuly stated when submitting the order and utilizing a bank or
debit card they specifically ask if there is a daily limit on the
account. Why certainly, everyone has a daily limit. One would assume
they ask this in order to split the purchase price up and submit more
than one withdrawl.

Apparently it is supposed to be done but the option isn't working. After
several hours and emails trying to straighten this matter out I got
ahold of a young lady this morning who straighted the entire matter out
in less than a minute and deducted 1/3 this morning and a 1/3 the next
two days.

------------------------------
The fact is Dell gives you the option of picking the daily limit for the
reason I outlined. Was told this morning it does not function properly
and they are encountering this problem with many people. It;s not a
matter of one not having good credit, it's a matter of a faulty ordering
system.

Since dell inquires about the limit at the time of the order and amount
their option was offered so they could do just as I stated, break the
purchase price up into separate withdrawls.

within one minute the matter was straighened out when I got lucky and
found someone at Dell who knwew what the hell they were doing. The
deducted a portion of the sale from my account i seconds, the remainder
tomorrow.

------------------------------
It took four days, several emails and calls to clear up a very simple
matter that a lady who was helpful and knowlegeable this morning cleared
up in 60 seconds and acknowledged there was a problem with their online
ordering. The problem was never on my end.

------------------------------
Fortunately I reached the correct person this morning who was probably
no more then a CS rep who recognized the problem from other buyers and
rectified it immediately and who acknowleged the problem was a glitch in
their online ordering where they specifically inquire about daily limits
on credit or debit cards and the ammount it is set at. Apparently this
is so they may break the withdrawls into smaller increments and withdraw
over a couple days to avoid this type of problem.

------------------------------

Linebacker

2005-02-23, 11:45 pm

In article <oEaTd.7740$Q47.5112@bignews5.bellsouth.net>, tomtoo@softhome.net
says...
>
>
>
>"Irene" <girlsrule@hotmail.com> wrote in message
>news:qwaTd.19460$rX2.157@fe07.lga...
>
>OK, I snipped a lot, but I was lazy.
>
>While I do agree, Irene, that the $1500 limit caused a problem, we should
>not ignore that the magic little check box should have worked.
>
>That said, the way I have always read the checkbox was that it let you enter
>TWO cards on which to split the charge NOT that it allows a single card to
>be split over two days.
>
>OK, wait, I actually went as far as to add a machine to my cart.
>
>There is a CHECKBOX to choose TWO cards.
>
>There is a DROPDOWN to choose what your Debit card limit is.
>
>So, we'll assume the original poster didn't remember what he did, and Dell
>screwed up.
>
>I believe they likely did. There's been a lot of abuse towards the Original
>poster, but Dell likely did screw up.
>
>The abuse comes from the BAD attitude expressed here.
>
>It has to be bad for Irene to be on Dell's side :)
>
>
>
>Tom
>
>

Prescisly, as with the url I submitted earlier
http://support.dell.com/support/top.../document?dn=10
12111

what this Irene twit fails to realize is that this is a common transaction for
Dell. The problem is Dell resubmitted and resubmitted over and over again
creating authorizations and never withdrew the funds from my account.

Dell's resubmissions over and over puts all the authorizations in a "que" which
accounts towards a limit. I went to the bank and it's in their system. Should
I try to use my card for a purchase it's jammed up with Dell's mistakes and I
couldn't use the card at all

The $1158 dollar charge from last Firday expires at midnight tonight. It's
not a credit card it's a debit card, same as a check although it runs through
master card for processing. The issue of bad credit or no credit is mute, all
that matter in this type of transaction is - is there enough money in the
account.

If Dell does not access the funds after authorization within a few days the
authorizations fall off the cue and the charges would have to be resubmitted.
So if it's taken them since last Saturday to make 2 withdrals by the time the
access the funds and ship the pc there's a problem. They have to retrieve the
funds, this is the cruxt of the whole problem.

I know precisley how I place my order, both times. I never canceled my 2nd
order but I do not intend to buy the machine I'll cancel it before it gets to
the stage of shipment if it ever does. I just want to watch the process.
The Dell Rep told me they've had quite a few problems with online ordring and
the option that sets the liit appears to be non functional.

The bank raised the limit, I called Dell and they still tell me not authorized
so who's at fault me, the bank or Dell? It's Dell of course.

This woman has no idea what she's talking about at all. She's a troll

So much for Dell's hi-tech on line ordering system and customer service.

Linebacker

2005-02-23, 11:45 pm

In article <rlaTd.19414$jA2.12877@fe07.lga>, girlsrule@hotmail.com says...
>
>
>"smh" <smhong@mindspring.com> wrote in message
>news:421D2338.DE7E202B@mindspring.com...
>
>Please read Linebacker's earlier posts near the beginning of this
>thread.
>
>
>I have read all his posts.
>
>He stated that when he placed the order, he checked the box that said he had
>a $1500 daily limit on his debit card. He finally admitted that this was a
>self imposed limit that he could have raised and ultimately did raise,
>himself. He also said that AFTER he initiated the order and it was put on
>hold, he went to his bank(why I don't know, we only have to call our bank to
>change our limits) and increased the daily limit. By that time, the damage
>had already been done. Dell admitted to having problems with that "check
>box" and for reasons that he never does go into, was unable to fix the
>problem for him. He just called people names.

Obviously you just can not grasp the functions of dell's on line ordering
system and why theu ask about limits. It;s so they can process the amounts in
stages and serve their customers more efficiently. But they screw up when
submitting for authorizations..... What a moron.

>
>A. He should have increased his daily debit limit before he placed the
>original order.

No I should not have you simply just don;t get it toots

>
>B. When he realized that he was having problems that were not likely to be
>corrected easily, he should have cancelled his order.
>Then gone to his bank and increased his daily limit so that the order could
>be processed without splitting it. And, THEN reordered the computer, leaving
>that box unchecked.
>Common Sense!!!!

Hey moron I canceled the first order. Get of the check box ttwit you simply
don't understand it's function nor do you understand the mechanics of Dell's
billing

>
>Also common sense, it is much easier to avoid a problem than to fix it,
>particularly in today's computer oriented business world. I am sure you have
>heard: "the computer did it".

Tell me lazy person how do you avoid all problems in your life and when you
encounter them do you throw your hands up in the air and refuce to fic them?

>
>This should give you some insight in "Linebacker"
>

My home brewed system is running fantastically....... and I save about six
hundred dollars

Linebacker

2005-02-23, 11:45 pm

In article <421D3E5C.FAB0BD29@mindspring.com>, smhong@mindspring.com says...
>
>
>Irene wrote:
>
>What I gather from the following are these:
>
>1. Dell asked about the limit, but there's no explicit instructions to
>raise the limit when the limit is not sufficient.
>
>2. Dell expected Linebaker to raise the limit while Linebacker assumed
>Dell would split the charges.

Nope told specifically be a Dell rep that is precisely why the function is on
their onlien ordering kciks in automatically when selected and they break up
the charges.

>
>(Note: There's some discrepancy on how the charges were split. That
>might have been caused by more than one Dell's botched charge split.)
>
>------------------------------
>As I previosuly stated
>when submitting the order and utilizing a bank or debit card they
>specifically ask if there is a daily limit on the account. Why
>certainly,
>everyone has a daily limit. One would assume they ask this in order to
>split
>the purchase price up and submit more than one withdrawl.
>
>Apparently it is supposed to be done but the option isn't working.
>After
>several hours and emails trying to straighten this matter out I got
>ahold of a
>young lady this morning who straighted the entire matter out in less
>than a
>minute and deducted 1/3 this morning and a 1/3 the next two days.
>
>------------------------------
>The fact is Dell gives you
>the option of picking the daily limit for the reason I outlined. Was
>told this
>morning it does not function properly and they are encountering this
>problem
>with many people. It;s not a matter of one not having good credit, it's
>a
>matter of a faulty ordering system.
>
>Since dell inquires about the limit at the time of the order and amount
>their
>option was offered so they could do just as I stated, break the purchase
>price
>up into separate withdrawls.
>
>within one minute the matter was straighened out when I got lucky and
>found
>someone at Dell who knwew what the hell they were doing. The deducted a
>portion
>of the sale from my account i seconds, the remainder tomorrow.
>
>------------------------------
>It took four days, several emails and calls to clear up a very simple
>matter that a lady who was helpful and knowlegeable this morning cleared
>up in
>60 seconds and acknowledged there was a problem with their online
>ordering. The
>problem was never on my end.
>
>------------------------------
>Fortunately I reached the correct person this morning who was probably
>no more
>then a CS rep who recognized the problem from other buyers and rectified
>it
>immediately and who acknowleged the problem was a glitch in their online
>ordering where they specifically inquire about daily limits on credit or
>debit
>cards and the ammount it is set at. Apparently this is so they may
>break the
>withdrawls into smaller increments and withdraw over a couple days to
>avoid
>this type of problem.
>
>------------------------------

Linebacker

2005-02-23, 11:45 pm

In article <iraTd.19438$eK2.11289@fe07.lga>, girlsrule@hotmail.com says...
>
>
>"Tom Scales" <tomtoo@softhome.net> wrote in message
>news:_U9Td.7730$Q47.3958@bignews5.bellsouth.net...
>
>Likewise. That is why we have one card that has no limit, daily or
>otherwise.\

Absolute outright lie! You have a limit

>

Linebacker

2005-02-23, 11:45 pm

In article <7b9Td.22407$%%1.12504@fe06.lga>, girlsrule@hotmail.com says...
>
>
>Yes, and you did it AFTER you initiated the order and AFTER you checked that
>box..
>Can you comprehend-------"IN ADVANCE"
>Then you would not have had to check the damn box, which is what started all
>your problems.
>
>And I'm the one that's "------- stupid"

No you're and effing moron

>
>"Lineacker" <linbacker@linxmail.org> wrote in message
>news:My8Td.44164$W16.39945@trndny07...
>
>

Notan

2005-02-23, 11:45 pm

Linebacker wrote:
>
> In article <iraTd.19438$eK2.11289@fe07.lga>, girlsrule@hotmail.com says...
>
> Absolute outright lie! You have a limit

American Express.

No limit.

Notan

Tom Scales

2005-02-23, 11:45 pm

"Linebacker" <linebacker@nolinxmail.org> wrote in message
news:BYbTd.36084$s16.14756@trndny02...
> In article <iraTd.19438$eK2.11289@fe07.lga>, girlsrule@hotmail.com says...
>
>
> Absolute outright lie! You have a limit
>
>
>

You should quote better. Irene said she had a card with no limit, I didn't.

Can't grasp the whole 'using a computer' thing, huh.

Of course, she's right, as I too have a card with no limit.

Ever heard of American Express?

I could buy your mythical house with mine.

Tom

Irene

2005-02-23, 11:45 pm

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:oEaTd.7740$Q47.5112@bignews5.bellsouth.net...
we should
> not ignore that the magic little check box should have worked.

I agree and I said that I agree with Linebaker that Dell is responsible for
fixing the bugs in their web sites, including that one. I am also of the
opinion that they are very slow to do so.
Witness the order tracking web page.

What I fail to understand is why, knowing he had a self imposed $1500 daily
limit on his card, didn't he raise the limit before placing the order,
instead of days afterward. I believe that would have successfully avoided
the problem, all together.
I have always avoided the problems that he experienced by making sure that
the limits of my card were sufficient to cover the purchase(s) that I
planned on making. Not just with Dell, with whom we successfully order three
very expensive computers using their online order web page, but with all
merchants.
Or am I wrong and have I just been lucky in never having a purchase put on
hold, or split.

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:oEaTd.7740$Q47.5112@bignews5.bellsouth.net...
>
> "Irene" <girlsrule@hotmail.com> wrote in message
> news:qwaTd.19460$rX2.157@fe07.lga...
>
> OK, I snipped a lot, but I was lazy.
>
> While I do agree, Irene, that the $1500 limit caused a problem, we should
> not ignore that the magic little check box should have worked.
>
> That said, the way I have always read the checkbox was that it let you
> enter TWO cards on which to split the charge NOT that it allows a single
> card to be split over two days.
>
> OK, wait, I actually went as far as to add a machine to my cart.
>
> There is a CHECKBOX to choose TWO cards.
>
> There is a DROPDOWN to choose what your Debit card limit is.
>
> So, we'll assume the original poster didn't remember what he did, and Dell
> screwed up.
>
> I believe they likely did. There's been a lot of abuse towards the
> Original poster, but Dell likely did screw up.
>
> The abuse comes from the BAD attitude expressed here.
>
> It has to be bad for Irene to be on Dell's side :)
>
>
>
> Tom
>

Irene

2005-02-23, 11:45 pm

He made several assumptions and we all know the "daffynition" of "assume".

As you say, he assumed that Dell would split the charge.

He also assumed that everyone has a daily limit(not so)

He assumed that Dell and his bank would cooperate to correct the error he
made in assuming the two above assumptions.

At some point the individual has to except some responsibility for his
finances. He should have ensured that his limits(daily and otherwise) were
sufficiently high to make the planned purchase. He did not. Then, after the
fact, and after repeatedly denying that the limit he placed on the card
himself was the root cause of the problem, he went into the bank and raised
the limit.
By then it was too late.
Go Figure.

BTW, that in way excuses Dell for not fixing their on line order web page.

"smh" <smhong@mindspring.com> wrote in message
news:421D3E5C.FAB0BD29@mindspring.com...
> Irene wrote:
>
> What I gather from the following are these:
>
> 1. Dell asked about the limit, but there's no explicit instructions to
> raise the limit when the limit is not sufficient.
>
> 2. Dell expected Linebaker to raise the limit while Linebacker assumed
> Dell would split the charges.
>
> (Note: There's some discrepancy on how the charges were split. That
> might have been caused by more than one Dell's botched charge split.)
>
> ------------------------------
> As I previosuly stated
> when submitting the order and utilizing a bank or debit card they
> specifically ask if there is a daily limit on the account. Why
> certainly,
> everyone has a daily limit. One would assume they ask this in order to
> split
> the purchase price up and submit more than one withdrawl.
>
> Apparently it is supposed to be done but the option isn't working.
> After
> several hours and emails trying to straighten this matter out I got
> ahold of a
> young lady this morning who straighted the entire matter out in less
> than a
> minute and deducted 1/3 this morning and a 1/3 the next two days.
>
> ------------------------------
> The fact is Dell gives you
> the option of picking the daily limit for the reason I outlined. Was
> told this
> morning it does not function properly and they are encountering this
> problem
> with many people. It;s not a matter of one not having good credit, it's
> a
> matter of a faulty ordering system.
>
> Since dell inquires about the limit at the time of the order and amount
> their
> option was offered so they could do just as I stated, break the purchase
> price
> up into separate withdrawls.
>
> within one minute the matter was straighened out when I got lucky and
> found
> someone at Dell who knwew what the hell they were doing. The deducted a
> portion
> of the sale from my account i seconds, the remainder tomorrow.
>
> ------------------------------
> It took four days, several emails and calls to clear up a very simple
> matter that a lady who was helpful and knowlegeable this morning cleared
> up in
> 60 seconds and acknowledged there was a problem with their online
> ordering. The
> problem was never on my end.
>
> ------------------------------
> Fortunately I reached the correct person this morning who was probably
> no more
> then a CS rep who recognized the problem from other buyers and rectified
> it
> immediately and who acknowleged the problem was a glitch in their online
> ordering where they specifically inquire about daily limits on credit or
> debit
> cards and the ammount it is set at. Apparently this is so they may
> break the
> withdrawls into smaller increments and withdraw over a couple days to
> avoid
> this type of problem.
>
> ------------------------------

Irene

2005-02-23, 11:45 pm

And you, in know way, are responsible for seeing to it that you have
sufficiently high limits for the purchases you plan to make.

And you claim to be very good at managing your finances.

NOT!

"Linebacker" <linebacker@nolinxmail.org> wrote in message
news:yPbTd.36035$s16.25398@trndny02...
> In article <oEaTd.7740$Q47.5112@bignews5.bellsouth.net>,
> tomtoo@softhome.net
> says...
>
> Prescisly, as with the url I submitted earlier
> http://support.dell.com/support/top.../document?dn=10
> 12111
>
> what this Irene twit fails to realize is that this is a common transaction
> for
> Dell. The problem is Dell resubmitted and resubmitted over and over again
> creating authorizations and never withdrew the funds from my account.
>
> Dell's resubmissions over and over puts all the authorizations in a "que"
> which
> accounts towards a limit. I went to the bank and it's in their system.
> Should
> I try to use my card for a purchase it's jammed up with Dell's mistakes
> and I
> couldn't use the card at all
>
> The $1158 dollar charge from last Firday expires at midnight tonight.
> It's
> not a credit card it's a debit card, same as a check although it runs
> through
> master card for processing. The issue of bad credit or no credit is mute,
> all
> that matter in this type of transaction is - is there enough money in the
> account.
>
> If Dell does not access the funds after authorization within a few days
> the
> authorizations fall off the cue and the charges would have to be
> resubmitted.
> So if it's taken them since last Saturday to make 2 withdrals by the time
> the
> access the funds and ship the pc there's a problem. They have to retrieve
> the
> funds, this is the cruxt of the whole problem.
>
>
> I know precisley how I place my order, both times. I never canceled my
> 2nd
> order but I do not intend to buy the machine I'll cancel it before it gets
> to
> the stage of shipment if it ever does. I just want to watch the process.
> The Dell Rep told me they've had quite a few problems with online ordring
> and
> the option that sets the liit appears to be non functional.
>
> The bank raised the limit, I called Dell and they still tell me not
> authorized
> so who's at fault me, the bank or Dell? It's Dell of course.
>
> This woman has no idea what she's talking about at all. She's a troll
>
> So much for Dell's hi-tech on line ordering system and customer service.
>
>

Linebacker

2005-02-23, 11:45 pm

In article <TQdTd.132$Om7.72@fe02.lga>, girlsrule@hotmail.com says...
>
>
>He made several assumptions and we all know the "daffynition" of "assume".
>
>As you say, he assumed that Dell would split the charge.
>
>He also assumed that everyone has a daily limit(not so)
>
>He assumed that Dell and his bank would cooperate to correct the error he
>made in assuming the two above assumptions.
>
>At some point the individual has to except some responsibility for his
>finances. He should have ensured that his limits(daily and otherwise) were
>sufficiently high to make the planned purchase. He did not. Then, after the
>fact, and after repeatedly denying that the limit he placed on the card
>himself was the root cause of the problem, he went into the bank and raised
>the limit.
>By then it was too late.
>Go Figure.
>
>BTW, that in way excuses Dell for not fixing their on line order web page.
>
>
>

Hey morons the martter has nthing to do with daily limits had dell fulfilled
their implied promise and obligation to bill under their own agreed to terms

You people are morons and I don;t need to up my daily limits they;re just fine

you'll never understand the point that Dell makes it harder for consumers to
use their online ordering and their glitch causes undue delay in fulfilling the
order.

And Dell repeatedly submited the authorization request time after time. They
did receive authorization they just didn;t take the funds from the account and
jammed it up so it doesn;t matter if the daily limit was 1500 or 15,000 they
would still repeatedly submit thier request over and over...another glitch

in fact they attempted to lie out of the 1158 dollar charge they put on last
friday morning.... siad it wasn;t there but I forwarded them an email i got
straight from the bank proving it was. So there you have it you don;t know
what you are talking about and Dell lies!

Linebacker

2005-02-23, 11:45 pm

In article <421D4D06.E5E48A32@ddress.com>, notan@ddress.com says...
>
>
>Linebacker wrote:
>
>American Express.
>
>No limit.
>
>Notan

don't pay you're bill then you've reached your limit go jump on plane fly
around the world stay in luxury hotels guarantee you'll be stopped cold
somewhere along the way

Linebacker

2005-02-23, 11:45 pm

In article <TicTd.30270$Rl5.25563@bignews4.bellsouth.net>, tomtoo@softhome.net
says...
>
>
>
>"Linebacker" <linebacker@nolinxmail.org> wrote in message
>news:BYbTd.36084$s16.14756@trndny02...
>
>You should quote better. Irene said she had a card with no limit, I didn't.
>
>Can't grasp the whole 'using a computer' thing, huh.
>
>Of course, she's right, as I too have a card with no limit.
>
>Ever heard of American Express?
>
>I could buy your mythical house with mine.
>
>Tom
>
>

had on several years ago got rid of them all moron go XXXX yourself

Irene

2005-02-24, 1:45 am

Actually, it is moronic not to cover your own financial bases, instead of
expecting someone else to do it for you..

Yes, they probably were attempting to set some thing up, to avoid lost sales
to people like you that haven't got common sense enough to make sure they
are not exceeding their cards limits.

Dell failed to make sure that their attempt worked the way they wanted it to
work and they lost the sale anyway. And you failed to take responsibility
for your own finances, prior to placing an order.

"Linebacker" <linebacker@nolinxmail.org> wrote in message
news:nUbTd.36061$s16.535@trndny02...
> In article <rlaTd.19414$jA2.12877@fe07.lga>, girlsrule@hotmail.com says...
>
>
> Obviously you just can not grasp the functions of dell's on line ordering
> system and why theu ask about limits. It;s so they can process the amounts
> in
> stages and serve their customers more efficiently. But they screw up when
> submitting for authorizations..... What a moron.
>
>
>
>
>
> No I should not have you simply just don;t get it toots
>
>
>
>
>
>
> Hey moron I canceled the first order. Get of the check box ttwit you
> simply
> don't understand it's function nor do you understand the mechanics of
> Dell's
> billing
>
>
>
>
> Tell me lazy person how do you avoid all problems in your life and when
> you
> encounter them do you throw your hands up in the air and refuce to fic
> them?
>
>
>
>
>
>
>
> My home brewed system is running fantastically....... and I save about six
> hundred dollars
>

Irene

2005-02-24, 1:45 am

Not to mention numerous others.

This self appointed expert on managing money doesn't even have the basics
regarding credit and debit cards, what their limits are and how to properly
use them.

"Tom Scales" <tomtoo@softhome.net> wrote in message
news:TicTd.30270$Rl5.25563@bignews4.bellsouth.net...
>
> "Linebacker" <linebacker@nolinxmail.org> wrote in message
> news:BYbTd.36084$s16.14756@trndny02...
>
> You should quote better. Irene said she had a card with no limit, I
> didn't.
>
> Can't grasp the whole 'using a computer' thing, huh.
>
> Of course, she's right, as I too have a card with no limit.
>
> Ever heard of American Express?
>
> I could buy your mythical house with mine.
>
> Tom
>

Irene

2005-02-24, 1:45 am

You still don't understand the basics. Not paying your bill and having a
limit on your card or not having a limit on your card are two completely
different animals.
We have no limit on our card. Failing to pay our bill will not result in a
limit, it will result in being charged interest and penalties, and very high
ones at that.

You really don't have any knowledge of credit and debit cards, how they
work, and how to properly use them, do you?

"Linebacker" <linebacker@nolinxmail.org> wrote in message
news:6XdTd.36752$s16.16234@trndny02...
> In article <421D4D06.E5E48A32@ddress.com>, notan@ddress.com says...
>
> don't pay you're bill then you've reached your limit go jump on plane fly
> around the world stay in luxury hotels guarantee you'll be stopped cold
> somewhere along the way
>

smh

2005-02-24, 1:45 am

Tom Scales:

"There's been a lot of abuse towards the Original poster,
but Dell likely did screw up."

Irene wrote:
>
> He made several assumptions and we all know the "daffynition" of "assume".

In the quoted text below, there's only one instance of "assume".

> As you say, he assumed that Dell would split the charge.
>
> He also assumed that everyone has a daily limit(not so)

That argument came much later.

> He assumed that Dell and his bank would cooperate to correct the error he
> made in assuming the two above assumptions.

He made no such assumption. He made only one assumption: Dell would
split the charge.

> At some point the individual has to except some responsibility for his
> finances. He should have ensured that his limits(daily and otherwise) were
> sufficiently high to make the planned purchase. He did not.

Why raise the limit when he didn't need to? Maybe Linebacker should
have fixed the Dell order page?

> Then, after the
> fact, and after repeatedly denying that the limit he placed on the card
> himself was the root cause of the problem, he went into the bank and raised
> the limit.

He did not.

> By then it was too late.
> Go Figure.

Save the lecture.

> BTW, that in way excuses Dell for not fixing their on line order web page.

No kidding! It's not all Linebacker's faults?

BTW, have it ever occurred to you that had Dell fixed the web page,
Linebacker wouldn't have been here?
[vbcol=seagreen]
>
> "smh" <smhong@mindspring.com> wrote in message
> news:421D3E5C.FAB0BD29@mindspring.com...

Sparky

2005-02-24, 1:45 am

Lineacker wrote:

<snip>

> Don't use credit cards yet have over 635K in the bank, a new $500K home paid
> cash for and I have a 1500 limit at my instruction when I opened the account.
> No credit problems ever, have excellent credit Nuff said!

That's not such a big deal, e.g., I have 4 credit cards and have over
$1,270K in the bank & a $1M home owned free & clear.

IOW, it's not the CCs that make the difference.

Sparky

2005-02-24, 1:45 am

Lineacker wrote:

> In article <4E7Td.29665$Rl5.21547@bignews4.bellsouth.net>, tomtoo@softhome.net
> says...
>
>
> ROFLMAO! Jealous? Actually I am very good with managing money and I have
> excellent credit.

Right, you have excellent credit. You're an excellent investor,
definitely. 3 minutes to Wapner!

> I won't even list my investments.

No, no, please, dazzle us with your Buffetian investing acumen.

> I think I'm doing rather
> well. Better then 75% of the interest paying slaves. I don't use credit ever.
> The debit card is simply my check book adm I am perfectly comfortable with the
> limit at the time I opened the checking account.

This concept is foreign to banks large & small in the NC regios.

I'm beginning to think Linebacker played too much football without his
helmet.

:)

Sparky

2005-02-24, 1:45 am

Lineacker wrote:

> In article <728Td.18784$PG7.1656@fe07.lga>, girlsrule@hotmail.com says...
>
>
> BLOW ME

A dazzling wit as well!

Sparky

2005-02-24, 1:45 am

Lineacker wrote:

> In article <4E7Td.29665$Rl5.21547@bignews4.bellsouth.net>,
tomtoo@softhome.net says...
>
news:t27Td.29935$ya6.22568@trndny01...[vbcol=seagreen]
home paid[vbcol=seagreen]
the account.[vbcol=seagreen]
then you're not very good with managing money, are you.[vbcol=seagreen]
>
> ROFLMAO! Jealous? Actually I am very good with managing money and I
have excellent credit.

Right, you have excellent credit. You're an excellent investor,
definitely. 3 minutes to Wapner!

> I won't even list my investments.

No, no, please, dazzle us with your Buffetian investing acumen.

> I think I'm doing rather well. Better then 75% of the interest
paying slaves. I don't use credit ever. The debit card is simply my
check book adm I am perfectly comfortable with the limit at the time I
opened the checking account.

This concept is foreign to banks large & small in the NYC region.

Sparky

2005-02-24, 1:45 am

Linebacker wrote:

> In article <7b9Td.22407$%%1.12504@fe06.lga>, girlsrule@hotmail.com says...
>
>
> No you're and effing moron

English a 2nd language for you, dude?

Sparky

2005-02-24, 1:45 am

Lineacker wrote:

> In article <_W7Td.18740$ty7.563@fe07.lga>, girlsrule@hotmail.com says...
>
>
> Shove a dildoo up your XXX you're a XXXXing moron are you from texas?

Why don't you declare victory and move on, whipdick?

<a "dildoo", LOL>

Sparky

2005-02-24, 1:45 am

Lineacker wrote:

> In article <460q11pcgdbpti9ri6rk947tsbm83eg82b@4ax.com>, bigkahuna@jupada.com
> says...
>
> Just finished mine this afternoon first one I ever did. Took about 90 minutes
> from start to finish then installed Windows XP, my isp and some other software
> and the damn thing runs like a dream.

Right, "dream" being the operative word here. BTW, are you on
medication? I think your dose needs to be bumped.

> 2x160 GB HDD, dvd burner, CD rw, flat panel screen, ATI graphics, Pentium 4
> 2mb memory,

Wow, 2mb of memory! Very impressive.

> sound blaster sound card, full duplex modem

"full duplex modem"? ROTFLMAO!!!

> surround speakers with sub woofer so far so good.

Sparky

2005-02-24, 1:45 am

Paul Knudsen wrote:

> On Tue, 22 Feb 2005 11:56:43 -0600, bartalo@webtv.net wrote:
>
>
>
> It's simple. people go for the lowest price. They don't think about
> customer service until they need it.

Even then, cheapest = best for most people.

Sparky

2005-02-24, 1:45 am

Giovanni Azua wrote:

> Hi Linebacker,
>
> "Linebacker" wrote in message
>
>
> It is very simple, if they were able to understand
> your problem they would not be working for DELL as
> Dellbots right now, but doing something smarter.
>
> I was thinking about writing some kind of article
> "Guide to deal with Dell without putting your mental health
> at risk"

Except you're totally unqualified.

The asylum called, your rubber roon is ready.

Giovanni Azua

2005-02-24, 5:45 am

> Except you're totally unqualified.
>
> The asylum called, your rubber roon is ready.
>
Meaning that personal attacks is your only
way for you to bring arguments defending DELL.

What a piece of a geek!

Tom Scales

2005-02-24, 8:45 am

"Linebacker" <linebacker@nolinxmail.org> wrote in message
news:6XdTd.36752$s16.16234@trndny02...
> In article <421D4D06.E5E48A32@ddress.com>, notan@ddress.com says...
>
> don't pay you're bill then you've reached your limit go jump on plane fly
> around the world stay in luxury hotels guarantee you'll be stopped cold
> somewhere along the way
>

You have this much money and you don't understand Amex?

I've put $150K on the card in a month -- no worries.

Tom Scales

2005-02-24, 8:45 am

"Linebacker" <linebacker@nolinxmail.org> wrote in message
news:PXdTd.36756$s16.17647@trndny02...
> In article <TicTd.30270$Rl5.25563@bignews4.bellsouth.net>,
> tomtoo@softhome.net
> says...
>
> had on several years ago got rid of them all moron go XXXX yourself
>

Every time you resort to profanity, you merely make us all believe that your
wealth is not real.

People at the level you claim to be do not resort to such tactics.

Tom Scales

2005-02-24, 8:45 am

"Giovanni Azua" <bravegag@hotmail.com> wrote in message
news:385l7vF5kmgdrU1@individual.net...
> Meaning that personal attacks is your only
> way for you to bring arguments defending DELL.
>
> What a piece of a geek!
>
>

Hey, I've always wanteds a rubber roon..

Linebacker

2005-02-24, 4:45 pm

In article <jGfTd.9489$d42.3603@fe12.lga>, nemo@moon.sun.edu says...
>
>
>Giovanni Azua wrote:
>
>
>Except you're totally unqualified.
>
>The asylum called, your rubber roon is ready.
>

BLOW ME

Linebacker

2005-02-24, 4:45 pm

In article <GTjTd.35712$a96.4408@bignews3.bellsouth.net>, tomtoo@softhome.net
says...
>
>
>
>"Giovanni Azua" <bravegag@hotmail.com> wrote in message
>news:385l7vF5kmgdrU1@individual.net...
>
>Hey, I've always wanteds a rubber roon..
>
>

to go with your rubber wife?

Hans S

2005-02-24, 4:45 pm

On Wed, 23 Feb 2005 10:49:04 +0100
"Giovanni Azua" <bravegag@hotmail.com> wrote:

> It is very simple, if they were able to understand
> your problem they would not be working for DELL as
> Dellbots right now, but doing something smarter.

And if you had a life, you wouldn't be here in a Dell group trying to convince Dell users not to use Dell.

Linebacker

2005-02-24, 4:45 pm

In article <qbeTd.275$xz7.42@fe02.lga>, girlsrule@hotmail.com says...
>
>
>You still don't understand the basics. Not paying your bill and having a
>limit on your card or not having a limit on your card are two completely
>different animals.
>We have no limit on our card. Failing to pay our bill will not result in a
>limit, it will result in being charged interest and penalties, and very high
>ones at that.
>
>You really don't have any knowledge of credit and debit cards, how they
>work, and how to properly use them, do you?
>
>"Linebacker" <linebacker@nolinxmail.org> wrote in message
>news:6XdTd.36752$s16.16234@trndny02...
>
>

maybe not haven't used them for 15 years...... haven't had to. Don;t require or
need credit. I do know that at some point uinder some conditions AmEx will
stop you from charging amounts on your card , so yes there is a limit, you just
aren't aware of what it might be - My ex GF used to word for them in Ft
Lauderdale

Linebacker

2005-02-24, 4:45 pm

In article <vSjTd.35710$a96.14293@bignews3.bellsouth.net>, tomtoo@softhome.net
says...
>
>
>
>"Linebacker" <linebacker@nolinxmail.org> wrote in message
>news:PXdTd.36756$s16.17647@trndny02...
>
>Every time you resort to profanity, you merely make us all believe that your
>wealth is not real.
>
>People at the level you claim to be do not resort to such tactics.
>
>
>

funny man you are but a liar as well you must be a dell cs rep

Linebacker

2005-02-24, 4:45 pm

In article <45eTd.236$bF7.211@fe02.lga>, girlsrule@hotmail.com says...
>
>
>Not to mention numerous others.
>
>This self appointed expert on managing money doesn't even have the basics
>regarding credit and debit cards, what their limits are and how to properly
>use them.
>
>"Tom Scales" <tomtoo@softhome.net> wrote in message
>news:TicTd.30270$Rl5.25563@bignews4.bellsouth.net...
>
>

any you twit can not understand the basics of Dell's onlineordering system and
why do they repeatedly submit amounts for authorization after htey already have
such authorization

Linebacker

2005-02-24, 4:45 pm

In article <7pfTd.9481$NL1.853@fe12.lga>, nemo@moon.sun.edu says...
>
>
>Lineacker wrote:
>
tomtoo@softhome.net[vbcol=seagreen]
>
>Right, you have excellent credit. You're an excellent investor,
>definitely. 3 minutes to Wapner!
>
>
>No, no, please, dazzle us with your Buffetian investing acumen.
>
ever.[vbcol=seagreen]
the[vbcol=seagreen]
>
>This concept is foreign to banks large & small in the NC regios.
>
>
>I'm beginning to think Linebacker played too much football without his
>helmet.
>
>:)
>

lol

Linebacker

2005-02-24, 4:45 pm

In article <FlfTd.9480$yR1.6242@fe12.lga>, nemo@moon.sun.edu says...
>
>
>Lineacker wrote:
>
><snip>
>
account.[vbcol=seagreen]
>
>That's not such a big deal, e.g., I have 4 credit cards and have over
>$1,270K in the bank & a $1M home owned free & clear.
>
>IOW, it's not the CCs that make the difference.

but I still have more.........

Linebacker

2005-02-24, 4:45 pm

In article <6wfTd.9486$YZ1.6426@fe12.lga>, nemo@moon.sun.edu says...
>
>
>Lineacker wrote:
>
>
>Why don't you declare victory and move on, whipdick?
>
><a "dildoo", LOL>

Ahh I'd knew you get to it you want me don;t you pervert

Linebacker

2005-02-24, 4:45 pm

In article <WufTd.9485$aZ1.6518@fe12.lga>, nemo@moon.sun.edu says...
>
>
>Linebacker wrote:
>
>
>English a 2nd language for you, dude?

Actually it is since I learned another language before english you "effing"
moron

Linebacker

2005-02-24, 4:45 pm

In article <HsfTd.9484$VX1.8128@fe12.lga>, nemo@moon.sun.edu says...
>
>
>Lineacker wrote:
>
>tomtoo@softhome.net says...
>news:t27Td.29935$ya6.22568@trndny01...
>home paid
>the account.
>then you're not very good with managing money, are you.
>have excellent credit.
>
>Right, you have excellent credit. You're an excellent investor,
>definitely. 3 minutes to Wapner!
>
>
>No, no, please, dazzle us with your Buffetian investing acumen.
>
>paying slaves. I don't use credit ever. The debit card is simply my
>check book adm I am perfectly comfortable with the limit at the time I
>opened the checking account.
>
>This concept is foreign to banks large & small in the NYC region.

No it's not. Another lie

Linebacker

2005-02-24, 4:45 pm

In article <HRjTd.35709$a96.1383@bignews3.bellsouth.net>, tomtoo@softhome.net
says...
>
>
>
>"Linebacker" <linebacker@nolinxmail.org> wrote in message
>news:6XdTd.36752$s16.16234@trndny02...
>
>You have this much money and you don't understand Amex?
>
>I've put $150K on the card in a month -- no worries.
>
>

Prove it You lie

Linebacker

2005-02-24, 4:45 pm

In article <tUdTd.156$Um7.46@fe02.lga>, girlsrule@hotmail.com says...
>
>
>And you, in know way, are responsible for seeing to it that you have
>sufficiently high limits for the purchases you plan to make.
>
>And you claim to be very good at managing your finances.
>
>NOT!
>

BWAHAHAHAHA That's funny coming from a moron like you

Giovanni Azua

2005-02-24, 4:45 pm

"Hans S" <i.dont.want.spam@xs4all.invalid> wrote:
> And if you had a life, you wouldn't be here in a Dell group
> trying to convince Dell users not to use Dell.
>
I don't see any problem in expressing my opinion with
the only will of helping others not to be through the same
torture of a DELL no-service ... are you Taliban or what?

Tom Scales

2005-02-24, 4:45 pm

"Linebacker" <linebacker@nolinxmail.org> wrote in message
news:hlmTd.42347$t46.5550@trndny04...
> In article <vSjTd.35710$a96.14293@bignews3.bellsouth.net>,
> tomtoo@softhome.net
> says...
>
> funny man you are but a liar as well you must be a dell cs rep
>

Point out a lie I have made. You're just blowing smoke.

Tom Scales

2005-02-24, 4:45 pm

"Linebacker" <linebacker@nolinxmail.org> wrote in message
news:5qmTd.42366$t46.39746@trndny04...
> In article <HRjTd.35709$a96.1383@bignews3.bellsouth.net>,
> tomtoo@softhome.net
> says...
>
>
> Prove it You lie
>

Prove what, that I put that on a card? Why would I bother?

You bring 400 customers into a hotel and cover all the expenses. It costs.

Notan

2005-02-24, 4:45 pm

Tom Scales wrote:
>
> <snip>
>
> Prove what, that I put that on a card? Why would I bother?
>
> You bring 400 customers into a hotel and cover all the expenses. It costs.

Oh, c'mon Tom. Post your tax returns! <g>

Notan

Tom Scales

2005-02-24, 4:45 pm

"Notan" <notan@ddress.com> wrote in message
news:421E084C.B6252B1C@ddress.com...
> Tom Scales wrote:
>
> Oh, c'mon Tom. Post your tax returns! <g>
>
> Notan

Wouldn't show up.

It all went on my expense report!

Tom

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